5
Rev.040811
‐
AS
www.elitescreens.com
•
Two
(2)
Year
parts
and
labor
warranty
from
defects
in
workmanship
from
purchase
date
as
follows
(except
for
refurbished
units
as
specified
below).
•
Three
(3)
Year
parts
and
labor
warranty
from
defects
in
workmanship
for
GEMR
(Government,
Educational,
Military,
&
Religious)
purchases
of
new
product
only.
•
Refurbished
Units
carry
a
90
‐
DAY
parts
and
labor
warranty.
•
Each
party
will
be
responsible
for
one
way
shipping
during
the
warranty
period.
•
A
RMA
(Return
Merchandise
Authorization)
number
must
be
issued
in
order
to
process
a
replacement
or
to
authorize
a
return
for
warranty
repair.
Elite
Screens
will,
at
its
sole
option
replace
or
repair
the
defective
unit
with
a
replacement
*(see
exceptions
below)
after
the
defective
unit
or
parts
have
been
received.
Once
the
product
is
received,
Elite
Screens
will
send
out
a
replacement
*unit
to
the
customer
by
ground
service
(subject
to
inventory
availability).
•
Do
Not
Return
Any
Unauthorized
Items
to
Elite
Screens,
as
they
will
be
refused
and
returned
at
your
expense.
The
RMA
Number
must
be
included
on
the
outside
label
of
your
shipping
box.
Our
warehouse
is
not
authorized
to
accept
returns
without
an
RMA
number
on
the
shipping
label.
•
RMA
Numbers
are
valid
for
45
days
from
the
date
issued.
•
Missing
Parts
must
be
reported
within
7
days
of
receipt.
If
reported
after
7
days,
the
customer
will
be
responsible
for
shipping
and
handling
fees.
If
reported
after
30
days
of
receipt,
the
customer
will
be
responsible
for
cost
of
parts
and
shipping
&
handling
fees.
*
A
New
or
refurbished
replacement
will
be
send
out
to
the
customer
depending
on
the
type
of
purchase
(new
or
refurbished)
and
based
on
stock
availability.
North
America
only
U.S.
and
Canada
For
Warranty
and
Service
requests,
please
submit
an
RMA/Service
Form
at:
www.elitescreens.com/warrantysupportform
Please
visit
this
link
for
full
Warranty
information:
www.elitescreens.com/warranty
For
Customer
Service
and
Technical
questions,
please
contact
Elite
Screens
at:
Telephone:
(877)
511
‐
1211
Fax:
(562)
926
‐
8433
REMEMBER
TO
REGISTER
YOUR
PRODUCT
AT:
WWW.ELITESCREENS.COM
Warranty Policy
