Problem
Possible solution
You cannot open the
appliance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the
drum.
• Do the emergency drain procedure. See "Frost precau-
tions" (in "Care and Cleaning" chapter).
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre. If you need to
open the lid, please read carefully "Emergency door
opening".
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer
to 'Installation instruction'.
• Make sure that the packaging and/or the transit bolts are
removed. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too
small.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the
laundry load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time.
This is a normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter-
gent.
• Use special products to remove the stubborn stains be-
fore you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an op-
tion.
• Make sure that you press only the wanted touch but-
ton(s).
The drum is empty and
the display shows there
is some weight in.
• Press button Auto Off to deactivate the appliance and ac-
tivate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
• You loaded the laundry before activating the appliance.
Press button Auto Off to deactivate the appliance.
Empty the drum and obey to the necessary steps. (Refer
to 'Loading the laundry')
After the check, activate the appliance. The programme continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem
continues, contact the Authorised Service Centre.
13.3
Emergency door opening
In case of power failure or functioning
failure the appliance door remains locked.
The washing programme continues when
the power is restored. If the door remains
locked in case of failure, it is possible to
open it using the emergency unlock
function.
ENGLISH
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