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BEFORE YOU CALL
Cooktop Problems
Surface element is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
The Power Boost (P) setting is only available immediately after activating a cooking zone
by pressing the + key. The cooktop will remain in Power Boost for up to 10 minutes. After
10 minutes, the cooking zone will automatically change to the High (H) setting.
The size and type of utensil used and the amount and type of food being cooked will
influence the setting needed for best cooking results. The Hot Surface indicator light will
turn on when heat is detected in a cook zone. The light will remain on until the heated
surface area has cooled sufficiently
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control is turned on for element needed.
Be sure to use the correct cookware material type for induction cooking. Use cookware
specifically identified by the manufacturer to use for induction cooking. If you’re not sure,
use a magnet to test whether the cookware type will work. If a magnet sticks to the bottom
of the cookware, the material type is correct for induction cooking. Use quality heavier
gauge cookware.
Cookware in the cooking zone is
too hot or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Cooking zone does not heat
cookware.
Be sure the correct surface control is turned on for the element needed.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
on
Cooking zone does not heat
evenly.
Cookware is warped. Use only flat, evenly balanced cookware. Flat pans heat better
than warped pans.
Cookware materials and weight of the material affect heating. Heavy and medium-
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
Cooking zone control does not
work
More than one control was pressed at once. Make sure that when trying to set the
control, nothing is touching another control.
Water or soil on the control panel. Clean the control panel.
The letter E appears in a setting
indicator
An error has occurred. This may happen because cookware has boiled dry. Remove
cookware and turn off the cooktop. After 30 seconds, turn on the cooktop. If the cookware
was the problem, E will no longer display.
An error may occur because of water, oil, or food on the controls. Clean the control panel.
Disconnect the power to the range for a minute, then reconnect it. If the error still occurs,
call an authorized dealer or service technician.
A
-
(dash) appears in all the
surface setting indicators.
The cooktop is locked. See
.
The Hot Cooktop warning did not
come on
The cooktop did not get hot enough to activate the warning.
If the cooktop was running long enough for the surface to get hot, call an authorized dealer
or service technician.
The control area becomes hot
The cookware is too large or too close to the controls. Put large cookware on a rear zone
if possible.
Problem
Cause / Solution
