11
7. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem
with its operation, please read the following sections before calling the After Sales service.
Symptom
Cause
The washing machine will not start or will not fill:
•
the washing machine is not correctly connected, the elec-
trical installation is not working,
•
the cover of your washing machine and the drum flaps are
not correctly closed,
•
you did not control the program start correctly,
•
there is a power failure,
•
the water supply is closed off,
•
the water tap is closed,
•
the water inlet is blocked.
The washing machine fills up but empties again
immediately:
•
the drain siphon is attached too low (see installation sec-
tion).
The washing machine will not spin or will not
empty:
•
the drain pipe is blocked or kinked,
•
the drain filter is blocked,
•
the anti-unbalance mass safety device has tripped; bad
distribution of washing in the drum,
•
the «Drain» program or the «Rinse hold» option is selected,
•
the height of the drain siphon is wrong.
There is water on the floor around the washing
machine:
•
excess detergent has made too much foam that over-
flowed,
•
the detergent is not suitable for washing machine,
•
the drain siphon is not hooked on properly,
•
the drain filter was not put back into place,
•
the water inlet pipe is leaking.
Washing results are not satisfactory:
•
the detergent is not suitable for machine washing,
•
there is too much washing in the drum,
•
the washing program is not appropriate,
•
there is not enough detergent.
The machine is vibrating or noisy:
•
not all the packing was removed from the machine (see
unpacking section),
•
the washing machine is not leveled and properly packed,
•
the washing machine is too close to the wall or furniture,
•
the washing is not well distributed in the drum,
•
the load is not sufficient.
The washing cycle is much too long :
•
the water inlet is blocked,
•
there was a power supply failure or the water was cut off,
•
the motor temperature safety device tripped,
•
the water inlet temperature is lower than normal,
•
the foam detection safety system tripped (too much deter-
gent) and the washing machine evacuated the foam,
•
the anti-unbalance mass safety device tripped, an additio-
nal phase was added to distribute the washing in the drum
better.
The washing machine stops during a washing cy-
cle :
•
the water or electricity supply is defective,
•
a rinse hold was programmed.
The cover does not open during the cycle :
•
the «
IMMEDIATE
OPENING
»
*
light is off,
•
the temperature of the washing water is too high.
•
the cover cannot open until 1 to 2 minutes after the
washing machine has stopped*.
