20 warranty
electrolux front loading washing machine
Important Notice
Before Calling a Service Technician please check carefully the operating instructions, service booklet and the warranty terms and conditions.
FOR SERVICE
or to find the address of your nearest
state service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call (Australia only)
SERVICE AUSTRALIA
ELECTROLUX HOME PRODUCTS
www.electrolux.com.au
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
FREE CALL 0800 10 66 10
(New Zealand only)
SERVICE NEW ZEALAND
ELECTROLUX HOME PRODUCTS
www.electrolux.co.nz
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in New Zealand
FREE CALL 0800 10 66 20
(New Zealand only)
This document sets out the terms and conditions of product
warranties for Electrolux branded appliances. It is an important
document. Please keep it with your proof of purchase documents in
a safe place for future reference should you require service for your
Electrolux appliance.
General Terms and Conditions
1. In this warranty
(a) ‘Electrolux’ means Electrolux Home Products Pty Ltd ABN 51
004 762 341 in respect of Appliances purchased in Australia and
Electrolux (NZ) Limited in respect of Appliances purchased in New
Zealand;
(b) ‘Appliance’ means any Electrolux product purchased by you
accompanied by this document;
(c) ‘Warranty Period’ means
(i) where you use the Appliance for personal, domestic or household
purposes in Australia the period of ‘24’ months and in New
Zealand the period of ‘24’ months;
(ii) where you use the Appliance for commercial purposes, in
Australia the period of ‘3’ months and in New Zealand the period
of ‘3’ months, (if the period stated is 0 months you are not
covered by this product warranty) following the date of original
purchase of the Appliance;
(d) ‘you’ means the purchaser of the Appliance not having purchased
the appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in
Australia or New Zealand and is in addition to (and does not exclude,
restrict, or modify in any way) any non-excludable statutory warranties
in Australia or New Zealand.
3. Electrolux warrants that, when dispatched from an Electrolux
warehouse, the Appliance is free from defects in materials and
workmanship for the Warranty Period.
4. During the Warranty Period Electrolux or its Authorised Service Centre
will, at no extra charge if your appliance is readily accessible without
special equipment, and subject to these terms and conditions, repair
or replace any parts which it considers to be defective. Electrolux or
its ASC may use reconditioned parts to repair your appliance. You
agree that any replaced Appliances or parts become the property of
Electrolux. This warranty does not apply to light globes, batteries, filters
or similar perishable parts.
5. Parts and Appliances not supplied by Electrolux are not covered by this
warranty.
6. Where you are within an Electrolux service area, this warranty covers
the cost of transport of the Appliance to and from Authorised Service
Centres of Electrolux and travelling costs for representatives of the
Authorised Service Centre to and from your home or business. If you
are outside an Electrolux service area, you will bear these costs. For
information about whether you are within an Electrolux service area,
please phone 13 13 49 in Australia, or 0800 10 66 10 in New Zealand.
7. Proof of purchase is required before you can make a claim under this
warranty.
8. You may not make a claim under this warranty unless the defect
claimed is due to faulty or defective parts or workmanship. Electrolux is
not liable in the following situations (which are not exhaustive):
(a) The Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power
supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation.
(b) The Appliance is modified without authority from Electrolux in
writing.
(c) The Appliance’s serial number or warranty seal has been removed
or defaced.
(d) The Appliance was serviced or repaired by anyone other than
Electrolux or its Authorised Service Centres.
9. This warranty, the contract to which it relates and the relationship between
you and Electrolux are governed by the law applicable in the Australian
State where the Appliance was purchased or the law applicable in New
Zealand if the Appliance was purchased in New Zealand. Where the
Appliance was purchased in New Zealand for business purposes the
Consumer Guarantee Act does not apply.
Limitation of Liability
10. To the extent permitted by law:
(a) Electrolux excludes all warranties other than as contained in this
document;
(b) Electrolux shall not be liable for any loss or damage whether direct
or indirect or consequential arising from your purchase, use or non-
use of
the Appliance.
11. Provisions of the Trade Practices Act and State consumer legislation
in Australia, and the Consumer Guarantees Act, the Sale of Goods
Act and the Fair Trading Act in New Zealand, imply warranties or
conditions, or impose obligations, upon Electrolux which cannot be
excluded, restricted or modified. To the extent permitted by law, the
liability of Electrolux (if any) arising out of or in relation to the Appliance
or any services supplied by Electrolux shall be limited (where it is fair
and reasonable to do so),:
(a) in the case of Appliances, at its option, to the replacement or
repair of the Appliances or the supply of equivalent products or
the payment of the cost of replacing the Appliances or having the
Appliances repaired or of acquiring equivalent Appliances. Upon
being replaced, parts and Appliances become the property of
Electrolux; or
(b) in the case of services, at its option, to the supply of the services
again or the payment of the cost of having the services re-supplied;
and in the case of Appliances or services supplied in New Zealand,
loss or damage whether direct or indirect or consequential that is
reasonably foreseeable.
Privacy
You acknowledge that in the event that you make a warranty claim it will be
necessary for Electrolux and its Authorised Service Centres to exchange
information in relation to you to enable Electrolux to meet its obligations
under this warranty.
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: ELECTROLUX WASHING MACHINE
