12.1 The washing and drying results are not satisfactory
Problem
Possible cause and solution
Poor washing results.
• Refer to "Daily use", "Hints and tips" and basket
loading leaflet.
• Use more intensive washing programmes.
Poor drying results.
• Tableware has been left for too long inside a
closed appliance.
• There is no rinse aid or the dosage of rinse aid is
not enough. Set the rinse aid dispenser to a higher
level.
• Plastic items may need to be towel dried.
• For the best drying performance activate the option
XtraDry.
• We recommend to always use rinse aid, even in
combination with multi-tablets.
There are whitish streaks or
bluish layers on glasses and
dishes.
• The release quantity of rinse aid is too much. Ad‐
just the rinse aid level to a lower level.
• The quantity of detergent is too much.
There are stains and dry wa‐
ter drops on glasses and
dishes.
• The released quantity of rinse aid is not sufficient.
Adjust the rinse aid level to a higher level.
• The quality of the rinse aid can be the cause.
The dishes are wet.
• For the best drying performance activate the option
XtraDry.
• The programme does not have a drying phase or
has a drying phase with low temperature.
• The rinse aid dispenser is empty.
• The quality of the rinse aid can be the cause.
• The quality of the multi-tablets can be the cause.
Try a different brand or activate the rinse aid dis‐
penser and use rinse aid and multi-tablets together.
The interior of the appliance
is wet.
• This is not a defect of the appliance. it is caused by
the humidity in the air that condenses on the walls.
Unusual foam during wash‐
ing.
• Use the detergent for dishwashers only.
• There is a leak in the rinse aid dispenser. Contact
an Authorised Service Centre.
Traces of rust on cutlery.
• There is too much salt in the water used for wash‐
ing. Refer to "The water softener".
• Silver and stainless steel cutlery were placed to‐
gether. Avoid to put silver and stainless steel items
close together.
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