5
Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Service Force
Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
SYMPTOM
n
There is no spark when lighting the gas
n
The gas ring burns unevenly
SOLUTION
u
Check that the unit is plugged in and the electrical
supply is switched on
u
Check that the RCCB has not tripped (if fitted)
u
Check the mains fuse has not blown
u
Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
u
Check the main jet is not blocked and the burner
crown is clear of food particles.
u
Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
If after all these checks, your hob still does not operate
correctly, contact your local Service Force Centre.
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
Service and Spare Parts
When you contact the Service Centre, they will need the
following information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (see rating label on
the back of this instruction booklet)
5. Date of purchase
If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:
0870 5 929929
Your call will be routed to the Service Centre covering
your post code area. The addresses of Electrolux Service
Forces Centres are detailed on the following pages.
CUSTOMER CARE
For general enquiries concerning your appliance, contact
our Customer Care Department by letter or telephone as
follows:
Customer Care Department
ELECTROLUX
55-77 High Street
Slough
Berkshire, SL1 1DZ
Tel: 08705-950950*
* calls to this number may be recorded for training
purposes.
