9.1 What to do if...
Problem
Possible cause
Solution
The appliance does not
operate.
The appliance is switched
off.
Switch on the appliance.
The mains plug is not con‐
nected to the mains socket
correctly.
Connect the mains plug to
the mains socket correctly.
There is no voltage in the
mains socket.
Connect a different electri‐
cal appliance to the mains
socket. Contact a qualified
electrician.
The appliance is noisy.
The appliance is not sup‐
ported properly.
Check if the appliance
stands stable.
Audible or visual alarm is
on.
The cabinet has been re‐
cently switched on.
Refer to "Door Open
Alarm"or "High Tempera‐
ture Alarm".
The temperature in the ap‐
pliance is too high.
Refer to "Door Open
Alarm"or "High Tempera‐
ture Alarm".
The door is left open.
Close the door.
A square symbol is shown
instead of numbers on the
Temperature Display.
Temperature sensor prob‐
lem.
Contact the nearest Au‐
thorized Service Centre
(the cooling system will
continue to keep food
products cold, but temper‐
ature adjustment will not
be possible).
The lamp does not work.
The lamp is in stand-by.
Close and open the door.
The lamp is defective.
Contact the nearest Au‐
thorized Service Centre.
The compressor operates
continually.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
Many food products to be
frozen were put in at the
same time.
Wait a few hours and then
check the temperature
again.
The room temperature is
too high.
Refer to climate class chart
on the rating plate.
Food products placed in
the appliance were too
warm.
Allow food products to cool
to room temperature be‐
fore storing.
The door is not closed cor‐
rectly.
Refer to "Closing the door".
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