8. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
8.1 What to do if...
Problem
Possible cause
Remedy
You cannot activate or op‐
erate the hob.
The hob is not connected
to an electrical supply or it
is connected incorrectly.
Check if the hob is correct‐
ly connected to the electri‐
cal supply. Refer to the
connection diagram.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
You do not set the heat
setting for 10 seconds.
Activate the hob again and
set the heat setting in less
than 10 seconds.
You touched 2 or more
sensor fields at the same
time.
Touch only one sensor
field.
There is water or fat stains
on the control panel.
Clean the control panel.
An acoustic signal sounds
and the hob deactivates.
An acoustic signal sounds
when the hob is deactiva‐
ted.
You put something on one
or more sensor fields.
Remove the object from
the sensor fields.
The hob deactivates.
You put something on the
sensor field .
Remove the object from
the sensor field.
Residual heat indicator
does not come on.
The zone is not hot be‐
cause it operated only for a
short time or the sensor is
damaged.
If the zone operated suffi‐
ciently long to be hot,
speak to an Authorised
Service Centre.
You cannot activate the
outer ring.
First, activate the inner ring
by changing the heat set‐
ting.
There is a dark area
on the multiple zone.
It is normal that there is a
dark area on the multiple
zone.
The sensor fields become
hot.
The cookware is too large
or you put it too near to the
controls.
Put large cookware on the
rear zones, if possible.
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