22
BEFORE YOU CALL
Cooktop Problems
Problem
Cause / Solution
Cookware is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
Cookware does not heat or
does not heat evenly.
Cookware is the wrong size or incorrectly positioned in the cooking zone. Make
sure cookware is centered in the cooking zone. See “Pan Sensing” on page 11
Cookware material is not suitable for induction. See “Using Proper Cookware” on
page 10.
Control for power level
setting not responding
Wait 5-6 seconds without any pressing the control to allow it to reset.
Incorrect cookware used. See “Using Proper Cookware” on page 10.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
“Pan Sensing” on page 11.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop cleaning
cream applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils
can cause scratches. Be sure the cooktop surface and bottoms of utensils are
clean before use. Small scratches do not aff ect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Buff with a
non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, fl at-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Use smooth, fl at-bot-
tomed cookware.
Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive
cloth or sponge. For more information, see “Cooktop Maintenance” on page 22.
Brown streaks or specks on
cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see “Cooktop Maintenance” on
page 21.
1-800-265-8352 (Canada)
ElectroluxAppliances.ca
1-877-435-3287 (United States)
ElectroluxAppliances.com
Let us help you troubleshoot your concern! This section will help you with common issues. If you need us, visit our
website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do need service, we
can get that started for you!
Problem
Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into outlet.
Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
