Problem
Possible solution
The appliance fills with
water and drains im-
mediately.
• Make sure that the drain hose is in the correct position. The
hose may be positioned too low. Refer to "Installation in-
struction".
The spin phase does
not operate or the
washing cycle lasts
longer than usual.
• Make sure that the drain filter is not clogged. Clean the filter,
if necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase
again. This problem may be caused by balance problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the
appliance door.
• Make sure that a washing programme that ends with water
in tub, has not been selected.
• Make sure that the washing programme is finished.
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are re-
moved. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The cycle is shorter
than the time dis-
played.
• The appliance calculates a new time according to the laun-
dry load.
The washing results
are not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the
drum during the
washing cycle.
• Reduce the quantity of detergent.
After the washing cy-
cle, there are some
detergent residues in
the dispenser drawer.
• Make sure that the flap is in the correct position (UP for
powder detergent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser accord-
ing the indications given in this user manual.
The drum light does
not go on.
• Make sure that the LED lamp is not burned. To replace it,
contact the Authorised Service Centre.
After the check, activate the appliance. The programme continues from
the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
The necessary data for the service centre are on the rating plate.
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