64000-00137 Rev 1
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15. TROUBLESHOOTING
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gammaCore Sapphire CV does not turn on
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• gammaCore Sapphire CV is not charged. Charge gammaCore Sapphire CV by placing the device in
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the charging case (refer to Section 10).
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• Restart gammaCore Sapphire CV. Turn gammaCore Sapphire CV off and on again.
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gammaCore Sapphire CV does not charge
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• If “Un” is displayed, remove gammaCore Sapphire CV and place back in charging case. If “Un”
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continues to be
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displayed, move device around in the charging case.
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• Ensure the AC power cord is plugged into a live power outlet.
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• Ensure AC power cord wire is plugged into the charging case.
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gammaCore Sapphire CV has no stimulations left/days left
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• Contact electroCore Customer Service to order a new device.
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For further assistance, please contact electroCore Customer Service (refer to Section 25).
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16. PRODUCT DISPOSAL
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Regulations require that disposal of electrical and electronic equipment, including
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used and unused medical devices, is handled in a controlled manner. A product that
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may be contaminated after use or that may contain chemicals or elements that may
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present hazards to people or the environment must be disposed of in accordance
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with the applicable government regulations. Contact electroCore Customer Service
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(refer to Section 25) if you have questions about the appropriate disposal of this
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device.
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NOTE:
gammaCore Sapphire CV contains a lithium battery that cannot be removed by the user.
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