ELECTROCOMPANIET EMC 1, Owner'S Manual

Page: 16 / 86

Service Policy
If Service is needed
Your dealer will have all relevant information regarding the service centers in your area
and will ensure that your unit is serviced without delay.
It is our general policy to have your unit returned to you within 5 working days. This is an
average time, and could vary locally, depending on the work load at the service center.
If, for some reason, there are no service facilities available in your country, please ship the
unit to the following address:
Electrocompaniet A/S
Solheimsveien 36 1473 SKÅRER
Phone: +47 67 91 17 66 Fax: +47 67 91 17 60
E-mail: elcomp@electrocompaniet.no Web: http//www.electrocompaniet.no
The end- user is responsible for all shipping charges, insurance, reimportation and duty
charges. When shipping a product to the factory for service, always include the following:
1. A sales slip or other proof of purchase if repair is claimed under warranty.
2. A proforma invoice with value of goods, stating that the amplifier is returned to
Norway for repair.
3. An accompanying letter describing faults, symptoms, or problems with the unit.
4.Always ship the unit in its original carton and packaging material to prevent
damage in transit. Electrocompaniet will not cover damages incurred in transit.
PLEASE REMEMBER TO FASTEN THE TRANSPORT FIXING SCREW!
If you require further information concerning the operation of the unit, or if you have any
questions related to service, please do not hesitate to contact your dealer or national
Electrocompaniet distributor.