LX2350-4 Owner's Manual
Revised January 22, 2018
Page 24
800.445.7846 · www.electro-mech.com
MAINTENANCE
We hope your scoreboard system provides years of trouble free service. In the event of
a problem, the material that follows will provide some information about contacting
technical support as well as some details about the parts inside your scoreboard
display.
Contacting Technical Support
Our support staff is available via phone or e-mail Monday through Friday 8:00 through
5:00 Eastern. Our web address and phone number is printed at the bottom of this page.
When contacting Electro-Mech for support, it helps to have the scoreboard model
(
LX2350-4
) handy as well as the version of the software running on your control
console. The console software version flashes briefly (for about 3 seconds) on the
console's LCD display when you first apply power to it.
If you are reading this manual in search of help with a different scoreboard model, for
outdoor scoreboards, you can find the model number printed on a metal plate attached
to the back of the scoreboard cabinet near where the power enters. For indoor
scoreboards, the model number is usually printed on a label at the top center of the
cabinet near the attachment point for the power cable. If your console cannot display its
software version, you can find useful information printed on the bottom of the console
box.
Besides model numbers and software versions, the most important information to have
is an exact description of what parts of your scoreboard system are working and what
parts are not working. The best person to make contact is someone who has seen the
problem first hand. Better yet, give us a call when you are there at the scoreboard
display and can walk through a few simple tests with one or our technicians.
Scoreboard problems are rarely so complicated that diagnosing them requires skills
beyond using a screwdriver and a ladder. Similarly, replacing parts is straightforward
process that does not require complex tools or special knowledge.