ElectrIQ CD25PRO-LE, User Manual, Page: 21 / 24

TROUBLESHOOTING
Issue Cause Solution
Hot or cold
air being
produced
Normal Operation When the unit is in dehumidifying mode it absorbs humid air
from room and freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of
the unit.
During the defrost cycle hot dry air should be coming out of
the outlet grill.
Unit does not
operate
Is the plug properly
inserted in the
socket?
Insert the plug into the socket and turn the switch on.
Is the tank full
indicator is red?
The water tank is full, float displaced or the tank is not
properly inserted. Empty the tank, check the float and make
sure the tank is properly inserted in unit.
Front louvres
do not open
Louvre motor is
blocked
Check if anything is blocking the louvre
Try to move gently the louvres up and down while the unit if off
If the above fails return the unit to service centre
Dehumidifier
does not
extract water
Is the unit set to a
humidity level lower
than the one in the
room?
Set the humidity level on the humidistat bellow current
humidity reading.
Is the temperature
too low for water
extraction to be
efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or
discharge blocked?
Is the unit too close
to walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 20 cm between the unit & walls.
Airflow seems
weak
Is filter dirty or
clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on uneven
surface?
Please place on flat horizontal surface. A carpeted surface under
the unit will also help reduce the noise caused by vibrations from
the compressor
Is filter clogged? Please service the filters regularly as per user manual.
E3 or E4 Humidity sensor
error
Ensure filters are clean, and use the unit within the
prescribed humidity range. Unplug the unit, rest and plug it
back in. If error repeats, call for service centre.
E1 or E2
Temperature sensor
error
Ensure filters are clean, and use the unit within the
prescribed temperature range. Unplug the unit, rest and plug
it back in. If error repeats, call for service centre.
E5 or E6 Abnormal Coil sensor
temperature or
current
Ensure filters are clean, and use the unit within the
prescribed humidity and temperature range. Unplug the
unit, rest and plug it back in. If error repeats, call for service
centre.
Defrost light
on
Unit is defrosting Allow the unit to automatically defrost. The protection will
clear after the unit defrosts. Increase temperature in the
room if this repeats too often.
Tank full
Red light
Water tank full
notification
Tank is full or is not in the right position-- Empty the tank and
replace in the right position.
Any other malfunctions will need to be reported to ElectrIQ service centre. Do not attempt
unauthorised repairs as these may invalidate the warranty.
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