elddis Accordo 2021, Manual

Page: 84 / 108

13-2
WARRANTY
Reporting a fault
In the unlikely event that you experience a
problem with your motorhome please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Elddis
approved Retailer / Service Centre are able
to undertake any warrantable work at their
convenience or discretion, but are not obliged
to do so, if the vehicle was not purchased
from them.
All Elddis products are classed as portable
and therefore all work under warranty
requires the motorhome to be delivered and
collected from the approved chosen Elddis
agent.
The cost of transporting the motorhome
by any means to and from the place of
repair is the responsibility of the owner.
In order to comply with the terms of the
above cover the following conditions must be
met.
Conditions attached to the warranty
cover
• You must retain the original sales invoice
for the motorhome.
• All new motorhomes must be registered
with Elddis within 6 weeks of purchase.
Your retailer can forward this information
to us. Please keep us informed of any
name or address changes by using the
Notification of Change to Name and
Address form.
• The motorhome must have an annual
service and damp check carried out by
an Elddis approved Retailer / Service
Centre or NCC Approved workshop or
NCC equivalent standard as set out in
this handbook. Original invoices, service
checklists and damp reports must be
retained as proof that the annual services
have been carried out in accordance with
our warranty terms.
• Service intervals:
a) In years 1, 2, and 4 through to 9 the
service must be completed no more
than 60 days either side of the
anniversary of the date of purchase.
b) In Years 3 and 10 the service must
be completed no more than 60 days
on or before the anniversary of the
date of purchase and must not
exceed this date.
c) For second owners the service in
years 3 and 6 must be completed no
more than 60 days on or before the
anniversary of the original date of
purchase. This date must not be
exceeded.
d) No service interval should exceed 14
months.
e) Failure to service the vehicle
within the specified time limits will
invalidate your warranty.
We would recommend that you have your
service carried out by an Elddis Approved
Retailer/Service Centre, who are able to
assist you should warranty work be required.
Should you choose to have your service
carried out by a non Elddis Approved agent,
an additional charge may be payable by the
customer to cover the second inspection.
• The motorhome must be made available
for repair within 6 weeks of the date of
inspection for the purpose of carrying out
the repair work.
Elddis reserves the right to inspect the
vehicle before work commences. Failure
to do this may invalidate your claim.
Warranty work may only be undertaken
by an Elddis Approved Retailer/Service
Centre.
• Elddis will pay the costs of remedial work
to the repairer, only after approved work
has been carried out. The cost of
transporting, towing or moving the
motorhome by any means to or from the
place of repair is the responsibility of the
owner.
• The Policy is not retrospective and is
applicable to 2012 model year
motorhomes onwards.