elddis 2011 Xplore 302, Owner'S Handbook Manual

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GENERAL QUESTIONS
Q. How Many Years Will Spare Parts Be Available For My Caravan?
A. The Explorer Group Limited will endeavour to supply spare parts for a caravan, for at least 8 years
from new.
Q. What If The Parts Are No Longer Available?
A. Where an original part is no longer available, whenever possible we will suggest a suitable alternative if
it is available.
Q. Who Can Carry Out Warranty Work On My Caravan?
A: Your supplying Retailer is obliged to undertake your warranty work. However, any approved Explorer
Group Limited Retailer or Service Centre can undertake the work, but this is at their discretion. We will
also accept services completed by a NCC Jones Vening approved company, but they will not be able to
undertake warranty work if they are not approved by The Explorer Group Limited.
Q. Why Don’t You Stock Parts At The Explorer Group Factory?
A. Due to the volume of models we produce it is not possible for us to maintain stock levels of every
individual component used in our manufacturing process. We do stock commonly requested items, but
some items must be made to order.
Q. I Am Having Trouble Booking My Caravan For Its Service, In Line With The
Requirements. What Timescale Is Acceptable?
A. We will allow a delay of 60 days after your service is due, but subsequent annual services should still
be undertaken as close as possible to the anniversary of the original date of purchase. Except for 3rd and
5th services which must be on or before the anniversary of the original date of purchase. We would
recommend that you plan these services in advance to ensure you can meet the above requirements.
Q. I Have A Problem With My Caravan, Who Can Help Me?
A. We would always recommend that you contact your supplying Retailer. Your local Explorer Group
Retailer or Explorer Group Approved Service Centre may be able to assist. An inspection can then take
place and the necessary course of action agreed.
Q. I Am Unhappy With The Service I Have Received From My Retailer/Service Centre,
Where Do I Go From Here?
A. We would recommend that you write to your Retailer/Service Centre, detailing your problems and
requirements, requesting a response explaining how they will resolve your complaint. A copy of your
letter can also be forwarded to The Explorer Group Limited Customer Services Department, quoting the
serial number of your caravan and the name of the Retailer/Service Centre. Please be assured that we will
assist your Retailer/Service Centre in resolving any problems.