13
Customer care
Before you call for service or assistance…
Check the things you can do yourself.
Refer to your User Guide and check:
Your appliance is correctly installed
You are familiar with its normal operation
You have read the problem solving at the back of the book
If after checking these points you still need assistance please refer to the following...
In New Zealand if you need assistance...*
Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we
can be of any further help, please contact our Customer Care Centre,
Toll Free: 0800 FP CARE or 0800 37 2273
Fax:
(09) 273 0656
Email:
Postal address:
P.O.Box 58732 Greenmount, Auckland
If you need service...*
Fisher & Paykel has a network of independent Fisher & Paykel AUTHORISED SERVICE CENTRES
whose fully trained technicians can carry out any service necessary on your appliance. Your dealer
or our Customer Care Centre can recommend an AUTHORISED SERVICE CENTRE in your area.
Feel free to contact us at our website on www.elba.co.nz
* If you call, write or contact our website please provide: your name and address, model number,
serial number, date of purchase and a complete description of the problem. This information is
needed in order to better respond to your request for assistance.
Product details
Fisher & Paykel Appliances Ltd
Model/Serial No.
Date of Purchase
Purchaser
Dealer
Suburb
Town
Country
