User Guide
Product : Evocity
Reference document : MIU-5101-A_Evocity V2 GB Elancity
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Date : 23/01/2021
Conficential document, proprerty of ELAN CITY. All copies and transfers are unauthorized without prior consent.
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Delivered goods are fully covered by the warranty, including the device and its components as well as
the labor and delivery fees associated with its repairs and / or replacement suite to defects approved by
Elan City Ltd. for a full 24 months from the date of delivery arrival, with the exception of batteries which
are not covered by this warranty. (S
ee “Battery Warranty”)
In the case of device malfunction, Elan City Ltd. will carry out remote diagnostic checks with the client
and with their approval, in order to identify any defective components (power supply, software, etc.) prior
to proceeding with in-shop repairs, if needed.
Warranty Disclaimer
: The Warranty does not apply to any damage caused by but not exclusive to:
Vandalism, fire, falls or impact
Abuse or mishandling
Unauthorized modifications and / or unauthorized additional / replacement accessories or
products
Damage caused during transportation (see clause “Delivery of Goods”)
Malfunctions due to improper connection or battery cable polarity inversion
Problems suite to improper installation non-compliant to our recommendations
Problems suite to wearing parts and / or accessories including the following but not exclusive to:
batteries over 6 months old, broken / worn pole straps, broken / worn pole, etc.
Any repairable device, not or no longer covered by the warranty, which is returned to our after-sales
service, will automatically undergo a refurbishment / repair quote, which will be submitted to the customer
for acceptance or rejection. In case of rejection, the client will be liable for delivery costs and diagnostic
testing costs incurred by Elan City Ltd.
Returns Procedure:
The client must inform the Customer Service department and describe the problem
encountered in detail. The Elan City technicians will assist the client and attempt to identify the problem
by performing remote diagnostic tests. If remote testing concludes defective device and / or components,
the technician will attribute an RMA (Return Merchandise Authorization) or Claim Number to the
customer, authorizing product return to the After Sales Service Department. This RMA / Claim number
will be confirmed by email, along with a form outlining the After Sales Service Return Policy. The form
must be completed, signed and dated by the client, and returned to the Elan City logistics department
who will then process the request. A transportation request will then be sent by email to the customer and
the removal of the package will be organized through an Elan City Ltd. authorized carrier.
In the case of customer refusal of the initial remote diagnostic testing, resulting in the independent and
unauthorized sending of device / product(s), the devices / product(s) found non-defective, will not be
covered by the warranty. The customer will then receive a quote from the After Sales Service Department
for the in-shop diagnostic tests and the delivery costs for device / product(s) retrieval, the payment of
which will need to be agreed upon before releasing the device / product(s).
Terms of transport
: Failure to comply with the terms of transportation below, will cancel the RMA and
the package will be returned to sender.
Batteries must not be present in the device or the device’s packaging during the transportation
The device must be sent back in its original packaging. This includes properly packaging the
device in the original foam and the original box.
Protective foam must protect all four corners of the device, in accordance to its original packaging
when initially received.
The package must be sealed with security tape at both ends.
If the original packaging was not kept or was lost, a quote for replacement packaging will be sent
to the client.
