E L A N H O M E S Y S T E M S
© ELAN Home Systems 2004 • All rights reserved.
Page 77
SYSTEM12
INSTALLATION MANUAL
Symptom Cause
Solution
Audio
No audio present in a
specific zone.
1. Source not playing.
Press Play, tune station, turn ON, etc.
2. No source selected in zone.
Select source on front panel,
keypad, or other zone controller.
3. Source selected in wrong
zone. IR zone controller
(keypad, etc.) connected to
wrong zone.
a. Consult front panel display to
determine Source/Zone selection.
b. Connect IR keypad or touch panel
to correct zone.
4. Variable output's volume
turned all the way down.
Increase volume.
5. Speakers or volume controls
miswired or defective.
Test known good speaker/volume
control at amplifier.
No audio present in any zone.
1. See above.
Perform steps above.
6. Zone audio output(s) connected
to wrong amplifier input(s).
Verify connections.
2. Amplifier powered down.
Turn amp ON.
3. Amp in protection mode.
Find cause of amp's protection mode
and correct. Miswired speakers or
volume controls most likely cause.
Hum or buzz through system
speakers.
1. Ground Loop.
a. Ensure proper grounding using a
three prong grounded AC outlet.
b. Isolate problem by disconnecting
each source one-by-one.
2. Amp level(s) too high.
Reduce level(s).
Poor Audio quality.
1. Clipping or distortion.
Reduce amp level(s).
2. Speakers out of phase.
Carefully check polarity of each speaker.
3. Incorrect left/right assignment
of source or zone RCA cables.
Isolate to source or zone and correct.
Audio plays at full volume in a
variable zone. No volume control
with IR zone controller (Keypad,
etc.).
1. Fixed zone output connected to
amp in variable zone.
Connect variable zone output to
amplifier.
2. Loop output connected instead
of variable zone output.
Connect variable zone output to
amplifier.
4. Source level programming
too high/too low.
Increase/decrease source level
(+/- 6dB) w/VIA!TOOLS setup software.
Summary of Contents for System12
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