
E L A N
M86A
INSTALLATION MANUAL
©
ELAN 2010
|
All rights reserved
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Page 37
C2 Communication Control
Symptom
Possible Cause
Solution
No Music-On-Hold
1.
Source one isn’t on / has no audio.
2.
MOH Input Level on C2 is turned
down.
3.
MOH output of M86A not connected
to MOH input of C2
1.
Turn source one on, tune station, etc.
2.
Adjust MOH Input Level – See C2 Manual
3.
Connect MOH out of M86A to MOH in of C2.
No Page or Door
Chime audio.
Music
does not
mute
when page or
doorbell is
activated.
1.
Zone is in Do-Not-Disturb.
2.
VIANet connection faulty or not
connected.
3.
Programming
1.
De-Activate Do-Not-Disturb setting.
2.
Verify / Connect VIANet.
See page 18 for color code.
3.
Zone set to Do-Not-Disturb in ELAN configuration
software.
No Page or Door
Chime audio.
Music
does mute
when page or
doorbell activated.
1.
C2 Page / DB Output level turned all
the way down.
2.
PG/DB Output from C2 not
connected to PG/DB Input of M86A.
3.
Zone PG or DB volume set too low.
1.
Adjust PG/DB Output of C2. See C2 manual.
2.
Connect PG/DB Output of C2 to M86A. “Loop”
connection to all chassis.
3.
Adjust volume settings in the ELAN configuration
software.