User Guide
Product : Evocity
Reference document : MIU-5000-A_Evocity V2 US Elancity
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Date : 22/01/2021
Conficential document, proprerty of ELAN CITY. All copies and transfers are unauthorized without prior consent.
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Any repairable device, not or no longer covered by the warranty, which is returned to our after-sales
service, will automatically undergo a refurbishment / repair quote, which will be submitted to the customer
for acceptance or rejection. In case of rejection, the client will be liable for delivery costs and diagnostic
testing costs incurred by Elan City Inc.
Returns Procedure:
The client must inform the Customer Service department and describe the problem
encountered in detail. The Elan City technicians will assist the client and attempt to identify the problem
by performing remote diagnostic tests. If remote testing concludes defective device and / or components,
the technician will attribute an RMA (Return Merchandise Authorization) or Claim Number to the
customer, authorizing product return to the After Sales Service Department. This RMA / Claim number
will be confirmed by email, along with a form outlining the After Sales Service Return Policy. The form
must be completed, signed and dated by the client, and returned to the Elan City logistics department
who will then process the request. A transportation request will then be sent by email to the customer and
the removal of the package will be organized through an Elan City Inc. authorized carrier.
In the case of customer refusal of the initial remote diagnostic testing, resulting in the independent and
unauthorized sending of device / product(s), the devices / product(s) found non-defective, will not be
covered by the warranty. The customer will then receive a quote from the After Sales Service Department
for the in-shop diagnostic tests and the delivery costs for device / product(s) retrieval, the payment of
which will need to be agreed upon before releasing the device / product(s).
Terms of transport
: Failure to comply with the terms of transportation below, will cancel the RMA and
the package will be returned to sender.
Batteries must not be present in the device or the device’s packaging during the transportation
The device must be sent back in its original packaging. This includes properly packaging the
device in the original foam and the original box.
Protective foam must protect all four corners of the device, in accordance to its original packaging
when initially received.
The package must be sealed with security tape at both ends.
If the original packaging was not kept or was lost, a quote for replacement packaging will be sent
to the client.
If the package is being shipped by pallet, the package must be put upright and film-wrapped
before shipment.
Battery Warranty
Batteries are under warranty by Elan City Inc. for 6 months. The same conditions of “delivery of goods”
and “retention of title” are true for the batteries as for the device. Replacement batteries must be
purchased from Elan City Inc. Use of non Elan City Inc. batteries and / or accessories, can annul the
warranty(s), including the device’s warranty. (See clause “warranty disclaimer”). Battery wires cannot be
sold separately and must be purchased as a battery pack.
Terms & Conditions of Returns and Reimbursement
All sales are final: no returns, exchanges and / or reimbursements. Elan City Inc. is not liable and will not
reimburse or exchange goods for the following reasons but not exclusive to these reasons:
Product’s non-accordance with current and / or future local laws and / or regulations
Product’s non-accordance with Department of Transportation’s regulation or choice of approval
/ authorization.
Customer’s dissatisfaction with product and / or customer service, company policies, etc.
Change of personnel (original buyer change of post or title).
Purchase made by unauthorized personnel.
Warranty activated upon delivery of goods.
