12
Frequently Asked Questions and
Troubleshooting
Frequently
Asked
Questions
Cause and Solution
Fail to turn on
Press the power on key for over 1 second.
Check if the battery is properly connected. Please
remove and install it again, retry to turn it on;
Fail
to
connect
network
Weak signal. Please try and move to a location with
strong signal and try connecting to the network again;
Please ensure that you are not beyond the network
coverage of service providers;
Display
information
while turning
on
Check if the SIM card is installed correctly
Handset lock password. If the handset lock is activated,
you have to input handset password.
Poor quality
of calling
Please check if the sound volume is tuned improperly
In an area with poor receiving condition, example:
basement, the signal might be weak. Try searching a
location with stronger signal reception and call again.
Standby
duration
shortened
The standby duration is relative to the system setting of
network. While the mobile phone is in an area with poor
signal strength and cannot receive the signal, the
handset will continuously search for a base station. This
will significantly reduce battery charge.
SIM
Card Dirt on the metal surface of an SIM card. Use clean cloth
