5. Troubleshooting
. Troubleshooting
EIZO EcoView NET Server
Problem
Remedy/Check point
• The software cannot be installed
• Confirm that your computer satisfies the operating requirements
• The client monitor is not displayed in the “Monitor
List” view
• The client monitor cannot be operated
• Check that all cables, such as network cables, are properly
connected.
• Check that the network settings for the server and client
computers are correct. Perform the necessary checks as per the
setup procedure for each software.
• Check that EIZO EcoView NET Client is installed on the client
computer.
• Check that the client monitor is turned on.
• Check that the client monitor is compatible with DDC/CI
extended commands.
• Check that the graphics board of the client computer is
compatible with DDC/CI.
• When using a non-Windows standard firewall, confirm the
setting.
• The client monitor cannot be turned on
• Try rebooting the computer with the client monitor switched on.
EIZO Ecoview NET Client
Problem
Remedy/Check point
• The software cannot be installed
• Confirm that your computer satisfies the operating requirements
• The power-on setting does not operate / the power
schedule does not operate
• Check that the client monitor is compatible with DDC/CI
extended commands.
• Check that the graphics board of the client computer is
compatible with DDC/CI.
• Try rebooting the computer with the client monitor switched on.
• When using a non-Windows standard firewall, confirm the
setting.
• Communication setting does not operate
• Confirm to the system administrator that EIZO EcoView NET
Server is operating.
• When using a non-Windows standard firewall, confirm the
setting.
Summary of Contents for ECOVIEW NET -
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