Technical Support
Terms and Conditions of Sale
Our Conditions of Sale (ref: COND: 1/07) set out Delta-T's legal obligations
on these matters. The following paragraphs summarise Delta T's position
but reference should always be made to the exact terms of our Conditions
of Sale, which will prevail over the following explanation.
Delta-T warrants that the goods will be free from defects arising out of the
materials used or poor workmanship for a period of twelve months from the
date of delivery.
Delta-T shall be under no liability in respect of any defect arising from fair
wear and tear, and the warranty does not cover damage through misuse or
inexpert servicing, or other circumstances beyond their control.
If the buyer experiences problems with the goods they shall notify Delta-T
(or Delta-
T‟s local distributor) as soon as they become aware of such
problem.
Delta-T may rectify the problem by replacing faulty parts free of charge, or
by repairing the goods free of charge at Delta-T's premises in the UK
during the warranty period.
If Delta-T requires that goods under warranty be returned to them from
overseas for repair, Delta-T shall not be liable for the cost of carriage or for
customs clearance in respect of such goods. However, Delta-T requires
that such returns are discussed with them in advance and may at their
discretion waive these charges.
Delta-T shall not be liable to supply products free of charge or repair any
goods where the products or goods in question have been discontinued or
have become obsolete, although Delta-T will endeavour to remedy the
buyer‟s problem.
Delta-T shall not be liable to the buyer for any consequential loss, damage
or compensation whatsoever (whether caused by the negligence of the
Delta-T, their employees or distributors or otherwise) which arise from the
supply of the goods and/or services, or their use or resale by the buyer.
Delta-T shall not be liable to the buyer by reason of any delay or failure to
perform their obligations in relation to the goods and/or services if the delay
or failure was due to any cause beyond the Delta-
T‟s reasonable control.