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8. Getting your Product Serviced
If, within the guarantee period, your device fails to work after you have carefully read all the instructions
and checked that the device has been installed correctly, then contact us.
If you are advised to return your product, follow the instructions given and place the device in a padded
box with the proof of purchase, your contact details and a note stating the nature of the fault.
9. Guarantee
Ei Electronics guarantees this device for five years from the date of purchase against any defects that
are due to faulty materials or workmanship. If this device should become defective within the guarantee
period, we shall at our discretion repair or replace the faulty unit.
This guarantee only applies to normal conditions of use and service, and does not include damage
resulting from accident, neglect, misuse, unauthorised dismantling, or contamination howsoever
caused. This guarantee excludes incidental and consequential damage.
Do not interfere with this device or attempt to tamper with it. This will invalidate the guarantee but more
importantly may expose the user to shock or fire hazards.
This guarantee does not apply to any product that has been modified in any way by a third party or
has been fitted with a third party element.
This guarantee is in addition to your statutory rights as a consumer.
