WARRANTY
EGO WARRANTY POLICY
5 years warranty on EGO outdoor power equipment and 3 years warranty on EGO Power+ System battery packs and
chargers.
Please contact EGO customer service on Australia 1300 000 EGO(1300 000 346),
New Zealand 0508 000 EGO (0508 000 346)
any time you have questions or warranty claims.
LIMITED SERVICE WARRANTY
FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or
workmanship. Defective product will receive free repair.
FOR THREE YEARS from the date of original retail purchase, the EGO Power+ System battery pack and charger are
warranted against defects in material or workmanship. Defective product will receive free repair.
This warranty does not cover the blade, which is a part that can wear out from normal use within the warranty period.
This warranty applies only to the original purchaser at retail and may not be transferred.
The warranty period for any EGO product or part used for industrial, professional or commercial purpose is one year.
This warranty is void if the product has been used for rental purpose.
This warranty does not cover the damage resulting from modification, alteration or unauthorized repair.
This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect
resulting from misuse, abuse (including overloading of the product beyond capacity and exposure to water or rain),
accidents, neglect or lack of proper installation, and improper maintenance or storage.
This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents,
paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners.
HOW TO OBTAIN SERVICE
For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346),
New Zealand 0508 000 EGO (0508 000 346). When requesting warranty service, you must present the original dated
sales receipt. An authorized service center will be selected to repair the product according to the stated warranty terms.
ADDITIONAL LIMITATIONS
Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616
(“Chervon”) warrants to the original domestic purchaser that this product will be free from defects in materials and
workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and
workmanship for 3 years from date of purchase. Warranty for commercial use is 1 year on all product, battery and
chargers. The Commercial Series Product Warranty for commercial users is 2 years for product, battery and charger.
To make a claim, return the faulty item together with proof of purchase directly to your closest service agent or to the
place of purchase. Any handling and transportation costs (and other expenses incurred in claiming this warranty) are not
covered by this warranty and will not be borne by Chervon. The replacement product or part or repaired product will be
made available for your collection at an address nominated by Chervon. Where a valid warranty claim is made, Chervon
will replace the defective product or repair the fault. Where the product is repaired, Chervon may use refurbished parts.
This warranty does not cover normal wear and tear, misuse or abuse. This warranty may also be further limited or
voided as specifically detailed in the product Manual. Chervon has no other liability under this warranty. The benefits
to you given by this warranty are in addition to other rights and remedies imposed by State and Federal legislation that
cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and
the New Zealand Consumer Guarantee Act 1993. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The warranty
applies to purchases made from authorised EGO Dealers, which can be confirmed on the website store locator. For
avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. are excluded. Chervon Australia
Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. 3178. Chervon New Zealand Subsidiary Ltd, 4th Floor, Smith & Caughey
Building, 253 Queen St, Auckland, 1141.
Ph Australia; 1300 000 EGO (346). Email: [email protected]
Ph New Zealand; 0508 000 EGO (346). Email: [email protected]
