13
SEACLIFF
Ceiling Fan
3. IN-HOME WARRANTY:
In addition to the limited warranty terms set out under section (2) above, the in-home warranty applies for the first 3 years from the date
of original purchase, to all ceiling fans which are hard wired to the electricity supply at residential premises, and are required to be installed
by a licensed electrician.
Where a consumer asserts that a product installed in-home is faulty, and a EGLO service agent attends the property,
A SERVICE CALL FEE
WILL BE CHARGED TO THE CONSUMER IF:
1.
The product is deemed to be a non-EGLO product.
2.
There is nothing wrong with the EGLO product or to the extent that the failure is not a failure of the product to perform in accordance
with its published features and specifications as reasonably determined by EGLO.
3.
The fault is deemed to be within a connected remote control, and not the EGLO ceiling fan.
4.
The original installation of the EGLO product was not carried out by a qualified and licensed electrician.
5.
The installation is not performed in accordance with the relevant EGLO product installation instructions and all relevant local
legislation, regulation and by-laws.
6.
The defects have been caused by incorrect installation, application, operation, abuse or misuse by the consumer of the EGLO product.
In cases of in-home repair/replacements in areas outside the coverage of EGLO service agents, EGLO will reimburse customers a standard
fee of $82.50 (Inc. GST) for using their own electrician. To the maximum extent permitted by law, in cases where the installed product is
outside the coverage of EGLO service agents, EGLO reserves the right to request a different electrician attend to the service call, if there is
reasonable expectation that the fault may be the result of something other than the EGLO product.
BEFORE CALLING YOUR ELECTRICIAN,
contact EGLO to make a service request with the EGLO warranty department and obtain an
Approval Reference Number (ARN). Reimbursements will not be made for call-out fees or other costs without prior approval in writing of
the EGLO warranty department.
The cost of repairs and/or service call where the fault is due to the installation and not due to faulty materials or manufacturing workmans-
hip, will be payable by the consumer at the time of the repair.
In the circumstances where an emergency has arisen out of normal business hours and the EGLO warranty department cannot be contac-
ted to dispatch a service agent to the premises, EGLO will reimburse customers their reasonable costs (as determined by EGLO) for using
their own electrician.
Failure in part of the consumer to pay for the service call in case of any of the above, will result in the balance of the warranty being
void, until all outstanding amount including taxes and costs have been recovered in full.
4. WARRANTY TRANSFER:
If the ownership changes on the dwelling/premises where the EGLO product is installed, the balance of the warranty period passes to
the new owner provided the original proof of purchase (such as the original dated purchase receipt) from an authorised EGLO retailer is
retained by the new owner. In addition, a certificate of compliance for the installation as required by law from the installing electrician is
required for products requiring installation by licensed electricians.
Failure to transfer of these documents will result in the balance of the warranty being void.
Summary of Contents for SEACLIFF 20523401
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