EFI E-42, Installation And Service Manual

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T
ROUBLESHOOTING
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DVD drive
DVD drive is not
responding, cannot be
located, or the disk will
not eject.
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are
loose or data cable is faulty
• DVD drive is faulty
• Motherboard is faulty
1 Press the eject button below the DVD slot on the front of the
E-42.
2 If the problem persists, check the cable connections to the
DVD drive (see page 40 ).
3 If the problem persists, you may need to replace the DVD
drive (see page 85 ).
4 If the problem persists, you may need to replace the
motherboard (see page 57 ).
System performance
System performs slowly
and/or hangs periodically. Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• CMOS settings need to be reset or are
corrupted
• Motherboard is faulty
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3 If the problem persists, restore the backup, or reinstall the
system software (see page 90 ).
4 Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see page 63 ).
5 Clear the CMOS (see page 71 ).
6 If the problem persists, you may need to replace the
motherboard (see page 57 ).
Clock is slow. • CMOS settings need to be reset or are
corrupted
• Missing or dead battery on the
motherboard
1 Clear the CMOS (see page 71 ).
2 Replace the battery on the motherboard and update the time
in the Windows (if a monitor is connected), Command
WorkStation, or WebTools.
Symptom Possible cause Suggested action