Red light instead of blue light flashes.
•
The headphones are at low battery level, please recharge the headphones.
Red light is off during charging.
•
Please ensure the headphones are correctly placed into the charging case.
•
When the headphones are not used for long periods of time, the battery
will enter sleep state, it needs to charge about 30 minutes and then
the red light will be lit.
No sound
•
Check if the headphones are operating.
•
Check if the headphones volume is at an appropriate level.
•
Check if the headphones are correctly connected with mobile phone.
•
Check if the headphones are operating within a normal working range.
The call quality of the headphones is not good.
•
Check if mobile phone is in an area with strong signal.
•
Please ensure the headphones are within effective distance (10m) and
no obstacle between the headphones and mobile phone.
When playing music, cannot control pause/play/previous track/
next track via headphones.
•
Please ensure the paired device support AVRCP (Audio/Video
Remote Control Profile) profile.
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FAQs