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Law

These terms are governed by Illinois law (without
regard to conﬂ ict of law principals). This warranty gives
you speciﬁ c legal rights, and you may also have other
rights which vary from state to state. Horizon reserves
the right to change or modify this warranty at any time
without notice.

WARRANTY SERVICES
Questions, Assistance, and Services

Your local hobby store and/or place of purchase cannot
provide warranty support or service. Once assembly, setup or
use of the Product has been started, you must contact your
local distributor or Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that
you may need any assistance. For questions or assistance,
please visit our website at www.horizonhobby.com, submit a
Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information
section to speak with a Product Support representative.

Inspection or Services

If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Service Request is available at
http://www.horizonhobby.com/content/service-center_
render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product
for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and
a brief summary of the problem. A copy of your original

sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.

NOTICE: Do not ship Li-Po batteries to Horizon. If
you have any issue with a
Li-Po battery, please contact the appropriate
Horizon Product Support ofﬁ ce.

Warranty Requirements
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase
date.

Provided warranty conditions have been met, your

Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.

Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notiﬁ cation or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost.

By submitting the item for service you are agreeing to
payment of the service without notiﬁ cation. Service
estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight. Horizon
accepts money orders and cashier’s checks, as well as Visa,
MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing
to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_
render-service-center.

ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from
notiﬁ cation, after which it will be discarded.

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Country of

Purchase

Horizon Hobby

Contact Information

Address

United States

of America

Horizon Service Center

(Repairs and Repair Requests)

servicecenter.horizonhobby.com/

RequestForm/