13
EN
Troubleshooting
NO.
Malfunction
Possible Causes
Solutions
1
WINBOT moves in
an irregular pattern
during cleaning.
There is too much dirt and debris on the
glass.
A. Spray additional Cleaning Solution on the Cleaning Pad.
B. Clean the Driving Treads as described in section 3.
C. Replace the Cleaning Pad and restart the cleaning cycle.
D. Use the App to control the cleaning by pressing Direction Buttons.
E. Clean the window by hand first and use WINBOT for regular
cleaning after that.
* WINBOT is intended to be used for maintenance cleaning on
common windows. The product is NOT designed to replace heavy
duty or first time cleaning.
The Cleaning Pad is too dirty.
The Cleaning Pad is too wet.
The Driving Treads are dirty.
The Driving Treads are worn.
Please check the surface of the driving treads, see if there is any
heavy wear, crack or breakage. If so, please contact customer
service.
2
WINBOT does not
move.
The Cleaning Pad is attached improperly.
Please remove the Cleaning Pad and reattach.
There are gaps or cracks on the surface to
be cleaned.
Hold the Safety Tether or the Power Cord. Meanwhile, press Direction
Buttons in ECOVACS HOME App to let the WINBOT leave the gap or
barrier.
The cleaning pad plate is blocked by
small obstacles on the glass.
3
WINBOT cannot
move or moves in
circles.
The driving treads are stuck.
Check if there is any dust or debris on the Driving Treads. If so,
please clean the Driving Treads as described in section 3. Start
WINBOT again. If problem persists, please contact customer service.
