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EcoSmart EcoWave EcoTouch, Installation, Operation, Maintenance Manual

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EcoSmart EcoWave EcoTouch Installation, Operation, Maintenance Manual Download Page 37

 

Troubleshooting 

 

Problem 

Potential Cause 

Potential Solution 

HVAC unit does not operate. 

M ain electrical failure to the unit. 

M any units operate on 230 or 277VAC 

circuits, so although power is available 

to the 110VAC plugs in the room, the 

branch circuit supplying HVAC power 

may  be interrupted. 

Dispatch maintenance. Verify mains 

continuity to the unit. 

GFI within the HVAC has tripped. Some 

models of HVAC systems (often 

PTAC/PTHP units) contain integral GFI 

(Ground-Fault Interrupt) systems. 

Occasionally, often after a power 

outage, inrush current when power 

returns can cause GFIs to trip. M ost 

times,  this does not indicate issues 

with the unit. 

Check and reset units’ GFI systems. 

EcoSource has failed. 

Replace the EcoSource with a known-

good unit as a  comparison-check. 

 

If the replacement unit functions 

properly, contact Telkonet and begin 

the RM A process. 

 

If the replacement unit does not 

function properly, consult a local HVAC 

technician to inspect your HVAC unit. 

Door contact is not connected. 

Ensure that all door contacts are 

connected. 

Window or outside door is open. 

Ensure that no monitored windows or 

patio doors are open. 

 

 

 

 

EcoWave Featur ing EcoTouch IO&M Guide

 

Telkonet, Inc.

 

For  Use w ith Fir mw ar e Ver sion 2.x  

20800 Sw enson  Dr ive, Suite 175 

Appendix  ATr oubleshooting 

Waukesha, WI 53186 

Revision 2 

 

 

(800) 380-9640 

Page 34 

w w w .telkonet.com 

 

Summary of Contents for EcoWave EcoTouch

Page 1: ...EcoWave Featuring the EcoTouch Installation Operation Maintenance Guide ...

Page 2: ...coTouch Location Planning 24 Installation 26 EcoTouch Guest Screen Controls User Interface 29 Device Association 31 Pair EcoTouch with EcoSource 31 EcoTouch Configuration Changes 32 Change Channel 32 Unpair EcoTouch 32 Activate Display Mode Option 32 System Status Screen 32 Regular Maintenance 33 Troubleshooting 34 Troubleshooting 35 Troubleshooting 36 Index 37 Appendix A 39 EcoWave Featur ing Eco...

Page 3: ...l Email Suite 175 ecosmartsupport telkonet com sales telkonet com Waukesha WI 53186 P 414 223 0473 F 414 258 8307 EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ive Suite 175 Table of Contents Waukesha WI 53186 Revision 2 800 380 9640 Page ii www telkonet com ...

Page 4: ...e Screenand TabNames Screen and Tab names are underlined as shown in this example The Thermostat Status Screen showsall rooms and their statusinformation at a glance Field Names Field names appear in bold font field explanations appear next to the field name as shown in this example Device Select the device type Position The order in which attached devices are associated MAC Address MAC address of...

Page 5: ...stats can be networked by adding a network module to the base units at any time Programming features used during installation maintenance and troubleshooting are available in the on screen Maintenance Menu Regulatory Compliance FCC ID XV6SS6560 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference an...

Page 6: ...ler Package The EcoWave package is comprised of two hardware components as shown below Together they form a wireless programmable controllable thermostat It can be easily installed on packaged terminal air conditioners fan coils heat pumps split systems and more With software based relay control and fan speed configuration programming setup is simple and fast EcoTouch Display unit Place in optimum...

Page 7: ...pace and eliminating the potential of opposing modes forcing equipment to compete against each other Multiple EcoTouches can control one HVAC system equipped with one EcoSource The wiring interface conforms to industry standards Telkonet can develop specific wiring diagrams if a complete specification is provided for the HVAC unit s in use at the site EcoWave Featur ing EcoTouch IO M Guide Telkone...

Page 8: ...d thermostat wiring typically 14 22 AWG Wiring conventions follow industry standards however it is important to note that the relay configuration is dynamic and can be modified at the factory or in the field Figure 1 Internal View EcoSource If the EcoSource will be mounted inside a metal HBSC unit or in a room with a large amount of metallic equipment that may cause RF interference an external ant...

Page 9: ...red no JBOX adapter plate required 2 JBOX with Vertical Mud Ring Mount requires adapter plate as shown in Figure 2 3 JBOX with Horizontal Mud Ring Mount requires wing nut hole must be drilled in backplate no JBOX plate required High Voltage Installation For Low Voltage Installation instructions see page 14 Mounting Preparation The back plate type must be defined as low or high voltage prior to shi...

Page 10: ... damage prior to installation or service disconnect system s electric power at main fuse or circuit breaker box Figure 2 Telkonet JBOX Adapter Plate For all high voltage installations a single gang mud ring must be mounted VERTICALLY on a JBOX A Telkonet JBOX Adapter Plate see Figure 2 is required for all JBOX installations EcoSource High Voltage Required Equipment EcoSource P N SS6500 EcoTouch P ...

Page 11: ...es except for COMMON back 0 25 inches Reminder For all high voltage installations a single gang mud ring must be mounted VERTICALLY Step 8 Determine which end of the adapter plate should be installed as the top and which end should be installed as the bottom As shown in Figure 4 the notch in the main display should be in the upper left corner and the smaller vertical rectangle should be in the low...

Page 12: ...r plate The adapter plate and backplate holes should align if both are correctly oriented Thermostat wiring cannot touch or be placed in close proximity to the J7 pins This can occur if the wiring enters the thermostat from the J8 hole and is placed diagonally directly over the J7 pins Step 13 Connect each 16 gauge wire pre installed on the thermostat s high voltage back plate to the matching func...

Page 13: ... R Switched Power 1 and Switched Power 2 jumped together with a Red Wire nut These can be connected to the same power source assuming all controlled Fans and Valves will be controlled at the same voltage that will be powering the thermostat If a different voltage will be used for any of the Controlled elements of the HVAC then the appropriate power source should be connected to the Switched Power ...

Page 14: ...lti speed Multi use depends on programming and site requirements 2nd stage heat Electric heat for HPs with strip heat etc Emergency heat Step 14 Carefully push the wired connections back into the JBOX Step 15 Mount pre wired 16 gauge SS6000 backplate on top of JBOX adapter using four 5 coarse thread screws See Figure 8 Figure 8 Backplate on Adapter Plate Step 16 Ensure no airflow from JBOX or wall...

Page 15: ...9 Slowly bring the left side toward the wall Use care not to force the faceplate closed If you encounter resistance check to make sure no wires are pinched between components Caution the metal pins as shown in Figure 11 can be bent when replacing faceplates if too much force is used EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ive Suite ...

Page 16: ...Test all components to make sure that you can engage both the heat and air conditioning and all supported fan settings high low etc Wiring is complete Step 23 Once the thermostat has been snapped onto the backplate use a hex wrench to insert the safety screw EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ive Suite 175 EcoSour ce Waukesha W...

Page 17: ...konet JBOX Adapter Plate Two 6 32 1 screws Four 5 coarse thread screws Additional Hardware Required for HORIZONTAL JBOX Mount Two 6 32 1 screws 1 Speed Nut flat type speed nut fastener that accommodates a 6 32 1 screw as shown in Figure 12 Figure 12 Speed Nut Installation Instructions Common to All Three Low Voltage Options Step 1 If applicable determine the location in the room where the thermost...

Page 18: ...n close proximity to the J7 pins This can occur if the wiring enters the thermostat from the J8 hole and is placed diagonally directly over the J7 pins Drywall Mounting Instructions Requires four 50 lb EZ Lock anchors and provided screws Step 7 Hold backplate against wall at appropriate height Using a pen level mark your 4 holes Step 8 Use appropriate drill for anchor and insert anchors into holes...

Page 19: ...e is a jumper between Y1 and W1 See Figure 15 Figure 15 EcoSource Backplate with Appropriate Jumpers Step 17 Verify each wire is secure by gently tugging on it Step 18 Continue to Step 41 JBOX Using Vertical Mud Ring Instructions Requires Telkonet JBOX Adapter Plate and two 6 32 1 screws Step 19 Strip the LINE wire back 0 25 inches Step 20 Cap the LINE wire with a wire nut or electrical tape Step ...

Page 20: ...wer right corner Figure 16 Determine Top Bottom of Plate Step 24 Mount the Telkonet JBOX adapter plate to the mud ring with two 6 32 1 screws See Figure 17 Figure 17 JBOX Mud Ring Adapter Plate Step 25 Mount SS6000 backplate on top of JBOX adapter using four 5 coarse thread screws See Figure 18 EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson D...

Page 21: ...f controlling proportional valve or ECM fan see Appendix A Any unused wires must be capped according to NEC standards Figure 19 Wiring For variable output connections see Appendix A on page 39 EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ive Suite 175 EcoSour ce Waukesha WI 53186 Revision 2 800 380 9640 Page 18 www telkonet com ...

Page 22: ...ing and site requirements 2nd stage heat Electric heat for HPs with strip heat etc Emergency heat Step 27 Low voltage only ensure backplate has appropriate jumpers between R SW1 and SW2 If installing on a heat pump ensure there is a jumper between Y1 and W1 See Figure 15 on page 16 Step 28 Ensure no airflow from the JBOX or wall cavity is able to seep into the thermostat through the wire harness T...

Page 23: ...h a horizontal mud ring Step 31 Unless this was done prior to shipping drill a hole in backplate as shown in Figure 21 The horizontal distance between the hole and the inner right side of the plate should be 1 0 The vertical distance between the hole and the inner right side of the plate should be 1 The hole should accommodate a 6 32 1 screw Preferred method for low voltage new construction EcoWav...

Page 24: ...Step 38 Low voltage only Ensure backplate has appropriate jumpers between R SW1 and SW2 If installing on a heat pump ensure there is a jumper between Y1 and W1 See Figure 15 on page 16 Step 39 Verify each wire is secure by gently tugging on it Step 40 Ensure no airflow from the JBOX or wall cavity is able to seep into the thermostat through the wire harness Telkonet recommends the use of UL caulk ...

Page 25: ...gs from the circuit breaker Step 49 Return the electrical circuit to operation Step 50 Verify the thermostat display is active Step 51 Test all components to make sure that you can engage both the heat and air conditioning and all supported fan settings high low etc Wiring is complete Step 52 Continue to EcoTouch Wireless Installation section Relay Configuration The thermostat comes with a default...

Page 26: ...tput 2 VO model only 7 BR CT Input 1 Current Transformer Input for Amperage 8 YL CT Input 1 Current Transformer Input for Amperage 9 BK CT input 2 Current Transformer Input for Amperage 10 GR CT input 2 Current Transformer Input for Amperage 11 BL CT input 3 Current Transformer Input for Amperage 12 OR CT input 3 Current Transformer Input for Amperage EcoWave Featur ing EcoTouch IO M Guide Telkone...

Page 27: ...on Planning Actual thermostat mounting height can vary between sites depending upon furnishings and aesthetic considerations The standard recommended height is approximately 60 from finished floor Any rooms designated as ADA should be mounted above 15 and below 48 See Figure 24 Figure 24 Mounting Height EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 ...

Page 28: ... If no door contacts or remote occupancy sensors are used in the guest room then the bed should always be positioned within a 12 radius from the front of the thermostat Other Considerations Should be mounted on a wall away from heat or cold sources that could affect its temperature reading This includes direct sunlight outside facing walls with poor insulation walls with hot and cold riser piping ...

Page 29: ...will be mounted Step 2 Remove the security screw from the EcoTouch see Figure 25 Figure 25 Security Screw Step 3 Separate the backplate from the EcoTouch by sliding the backplate to the right and the front plate to the left approximately inch as shown in Figure 26 Figure 26 Slide Top Left Bottom Right EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Sw...

Page 30: ...to the wall using the mounting screws Step 8 Note the J2 pin as shown in Figure 28 this is the pin to which you will connect power Step 9 Note the J2 wires coming out from the wall Step 10 You will attach the J2 wires to the J2 pin Figure 28 J2 Pin EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ive Suite 175 EcoTouch Waukesha WI 53186 Revi...

Page 31: ...round or Common pin and connect red wire to the 2nd pin the pin just below the top pin this is the Power pin Step 11 Place the cover over the backplate about inch to the left as shown in Figure 29 Figure 29 Replace Cover Step 12 Slide the cover to the right to secure it Step 13 Screw in the security screw Your EcoTouch is now installed EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use wi...

Page 32: ...r Icon Adjust screen brightness language selection see below for details Increase Decrease Setpoint Press up and down arrows to adjust setpoint within the permitted range Fan Control Press to cycle through available fan speeds Low Medium High Auto Fahrenheit Celsius Toggle between Fahrenheit and Celsius temperature display not functional on 3 day forecast screen Current Weather Displays current ou...

Page 33: ...ness Touch Gear icon Touch Display Dimming Select Dim at Night or Off at Night Back Arrow twice to exit Language Selection Touch Gear icon Select Language Press up down arrows to select English Spanish French or Portuguese Back Arrow twice to exit EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ive Suite 175 EcoTouch Waukesha WI 53186 Revis...

Page 34: ...m Status screen appears 3 Press the Config button 4 Enter the password C57A 5 Touch Enter 6 Touch Pair 7 On EcoSource use a paperclip or pen to press the recessed button above the LED light one time LED will turn solid red 8 Touch Search on EcoTouch 9 EcoTouch will indicate Searching for a thermostat to pair 10 Success message will appear your EcoTouch is now paired to the EcoSource 11 Back out of...

Page 35: ... touch Exit on the next screen and Exit on the third screen Activate Display Mode Option 1 On the EcoTouch three finger tap anywhere on the screen 2 The System Status screen appears 3 Press the Config button 4 Enter the password C57A 5 Touch Enter 6 Touch Display Config 7 Enable Demo Mode field touch the pencil icon to select Y or N 8 Display Style field touch the pencil icon to select Detailed or...

Page 36: ...eresis of the HVAC setpoint a drive cycle may not commence A delay may have been programmed into the EcoSource thermostat instructing the unit to wait for a particular duration before triggering a drive Although uncommon this feature is sometimes requested by a property In almost all cases the delay is less than 3 minutes Step 2 If a drive cycle does not initiate within 5 minutes of entry force a ...

Page 37: ...se GFIs to trip Most times this does not indicate issues with the unit Check and reset units GFI systems EcoSource has failed Replace the EcoSource with a known good unit as a comparison check If the replacement unit functions properly contact Telkonet and begin the RMA process If the replacement unit does not function properly consult a local HVAC technician to inspect your HVAC unit Door contact...

Page 38: ...hile they sleep Sensor is not accurately detecting occupancy This is typically seen in deployments where the bed placement within the room was changed after installation such that the pillow area of the bed s is further than 10 15 feet from the sensor Assess the room sensor placement and bed location s Verify that the sensor s are deployed in accordance with the Recommended Best Practices Correcti...

Page 39: ...or example a unit with a failing compressor or under charged refrigerant may not be able to efficiently return the room to the occupants desired setpoint Ensure the PTAC unit is in good working order Service and correct internal thermostat anomalies per PTAC manufacturer s recommended best practices There may be a failed control circuit within the HVAC system Ensure the PTAC unit is in good workin...

Page 40: ...ers 16 Figure 16 Determine Top Bottom of Plate 17 Figure 17 JBOX Mud Ring Adapter Plate 17 Figure 18 Back Plate on Adapter Plate 18 Figure 19 Wiring 18 Figure 20 EcoSource Backplate with UL Rated Insulating Tape 20 Figure 21 EcoSource Backplate with Speed Nut and Drilled Hole 21 Figure 22 Line Up Hinges on Right 21 Figure 23 Metal Pins Use Care 22 Figure 24 Mounting Height 24 Figure 25 Security Sc...

Page 41: ...ring 11 Table 2 Wiring 19 Table 3 J5 Connector Pinout 23 Table 4 EcoTouch Mounting Best Practices 25 EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ive Suite 175 Appendix ATr oubleshooting Waukesha WI 53186 Revision 2 800 380 9640 Page 38 www telkonet com ...

Page 42: ...to the 24v COMM if the valve is referencing 24v Common Controlling an ECM Fan Motor Firmware must be pre setup to provide this output Using the J5 Molex connector connect Pin 6 to the ECM Motor 0 10v input line Connect pin 1 GND to the Common line on the ECM Motor control board Note You must also connect the 24v COMM if the valve is referencing 24v Common Adding Jumpers Place 2 jumpers side by sid...

Page 43: ...se your reading to go close to 5 0V Change the value of 36 36 up or down a few values so it reads close to 5 0V If you have to raise it more than 36 50 or lower than 36 25 then there is an issue Contact engineering Enter Advanced Command 35 00 Verify that in the OFF mode output is approx 0 0V EcoWave Featur ing EcoTouch IO M Guide Telkonet Inc For Use with Fir mwar e Ver sion 2 x 20800 Swenson Dr ...

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