EcoSmart ECO-8 Troubleshooting Manual Download Page 3 | Manualshive

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EcoSmart ECO-8 Troubleshooting Manual Download Page 3

| © 2018 All rights reserved. | EcoSmart™ | www.ecosmartus.com |

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This guide is for use by qualified electrical professional and/or homeowners.

This guide takes you through a sequence of steps that MUST be followed.
Skipping steps will prevent you from being able to successfully detect and
resolve a problem.

All electric tankless units are designed to be checked with a multi-clamp
volt meter (

pictured right

) to measure for both voltage and amperage.

Below is an inside view of an electric tankless water heater.

Always write down any volt meter readings/results before contacting
technical support.

8 kW = 1 Heating Element (1 chamber heat exchanger)
11-13 kW = 2 Heating Elements (2 chamber heat exchanger)

For additional help, contact technical support at 877-474-6473, Monday-Friday, 9:00 am—5:00 pm EST,
by email

[email protected]

, or on our website

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Summary of Contents for ECO-8

Page 1: ...CO 8 13 kW This guide is designed for installers or homeowners to help troubleshoot any issues experienced during the lifetime of the tankless water heater For additional help go to ecosmartus com sup...

Page 2: ...llow Activity C page 9 Unit is no longer producing adequate heat but is activating o Follow Activity D page 10 and then Activity E page 12 New installations same day install LED display light is not a...

Page 3: ...its are designed to be checked with a multi clamp volt meter pictured right to measure for both voltage and amperage Below is an inside view of an electric tankless water heater Always write down any...

Page 4: ...e correct breaker was not turned off 2 Unscrew front cover of unit You will notice a Warranty Void if Seal Broken sticker disregard this a Warranty will not be voided This sticker is there for safety...

Page 5: ...rranty parts will be covered If not parts can be purchased online at Amazon com or through our support team i https www amazon com EcoSmart THRM Ecosmart Thermistor dp B00Z0Z5IP2 ref sr_1_1 s industri...

Page 6: ...are connected correctly follow these steps a Turn OFF breakers b Turn OFF incoming water line per national plumbing codes there must be a shut off valve within 5 to 10 feet from the water heater c Uns...

Page 7: ...u will notice a Warranty Void if Seal Broken disregard this i Warranty will not be voided This sticker is there for safety purposes to ensure customers contact technical support before opening the uni...

Page 8: ...ill within warranty the part will be covered If not a flow meter can be purchased online at Amazon com or through our support team a https www amazon com Ecosmart FSA NFSML Flow Sensor dp B00Z0Z6IWE r...

Page 9: ...Seal Broken disregard this i Warranty will not be voided This sticker is there for safety purposes to ensure customers contact technical support before opening the unit 2 Using a voltmeter a Place on...

Page 10: ...if the element is working turn on a hot water tap We suggest running the shower or sink so that both elements will draw voltage and can be checked Once water is running through the unit the LED displ...

Page 11: ...the element will need to be replaced Element failures are commonly due to air pockets scale sediment buildup and or freeze damage D If the heater is still within warranty part will be covered If not...

Page 12: ...er is at the unit LED display will not light up if the correct breaker is off b If LED display does light up correct breaker was not turned off 2 Turn off water going into unit a Per national plumbing...

Page 13: ...w hot water faucets for 2 to 3 minutes to remove air pockets in the lines Recirculating Maintenance What is needed 1 five gallon bucket 1 four gallon per minute recirculating pump two inch female hose...

Page 14: ...ater to flow through water heater for 5 minutes as it continues to drain 7 Close shut off valve on cold water line and allow heater to drain completely 8 Remove drain hose from service valve on hot wa...

Page 15: ...2018 All rights reserved EcoSmart www ecosmartus com Page 15...

Page 16: ...demand for higher flow rates a higher kilowatt model is needed There are 3 pieces of information needed to determine what size electric tankless water heater is right for you Watts Amount of energy n...

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