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1. the uv lights are on in the unit but there is no water flow/bubbles.
Make sure your washing machine is set to the cold water setting.
Make sure that your cold water is turned on at your supply valve.
2. no power.
Check your electrical connections and make sure they’re all fully seated.
3. the uv lights blink or go off and back on again with no interruption of cycle.
While this may occur occasionally, it should not cause operational issues.
4. the uv lights fail to turn on or go out, but the water continues to flow.
Unplug LaundryPure from power source, reconnect after one minute, and calibrate the
unit (see page 9) if necessary.
5. the Laundrypure and washing machine fail to turn on or go out.
Unplug LaundryPure from power source, reconnect after one minute, and calibrate the
unit (see page 9) if necessary.
6. no bubbles are visible in the view window and no or very little water flow.
Check your inlet and outlet connection to make sure the hose connections are not
reversed.
7. the uv bulbs turn on as soon as power is applied to the unit even though the washing
machine is off.
Press and hold the reset/calibrate button until the bulbs turn off.
8. no water is passing through the unit and the bulbs are not on even though the washing
machine is turned on.
Press and hold the reset/calibrate button until the bulbs turn on and water flows through
the unit.
9. the bulbs are still on even though more than five minutes have passed since the wash
cycle ended.
Press and hold the reset/calibrate button until the bulbs turn off.
10. the red Service light is on.
Replace the Silver Ion Probe (see page 16). Contact your EcoQuest Dealer to purchase a
replacement probe.
11. the red Service light is blinking and the Laundrypure unit doesn’t turn on.
The internal water sensor has detected moisture inside the unit. Contact EcoQuest
Support at 1.800.989.2299
.
t R O U B L E S H O O t I N G
