EcoFlow Smart Generator, User Manual

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19
Errors Content of Tips Error Type Possible Causes Recovery Methods
Unable
to
start
Fuel system
The fuel cap breather valve knob is in the
OFF position
Turn the fuel cap breather valve knob
to "ON"
The Engine Switch is in the OFF position Turn the Engine Switch to "ON"
There is no fuel left Refueling
The generator set was not properly
prepared for storage, or the gasoline was
not evacuated, or the quality of injected
fuel was poor.
Empty the fuel tank and carburetor and
refill with fresh fuel
The fuel filter is blocked. Carburetor faults,
ignition failure, or stuck valves, etc.
Send the generator set to your service
dealer, or refer to the Service Manual
Oil Alert Indicator
stays on
Engine oil system
Low engine oil level. The engine oil alarm
system may turn off the engine.
Add engine oil
Electrical system
The spark plug is faulty, dirty or have
improper clearance
Adjust the clearance or replace the spark
plug
The spark plug has been moistened by the
fuel (spilled outside the engine)
Dry the spark plug with air and reinstall it
Oil Alert Indicator
stays on
Communication failure
Send the generator set to your service
dealer, or refer to the Service Manual
Lack of battery power or the battery is
damaged
Pull by hand to start or replace the battery
CO exceeding
specified standard
values
Poor ventilation
Turn off the generator and improve
ventilation
No
output
AC overload protection Load-related problems
Remove the problem load, shut down and
restart
DC overload protection Load-related problems
Remove the problem load, shut down and
restart
Over-temperature
protection
The air inlet is blocked or the ambient
temperature is too high or the load is too large
Check the air inlet or remove it from the high
temperature environment or reduce the load
5. Faults and Troubleshooting
Communication failure: Communication failures may occur in two specific situations, as detailed below.
1) Normal failure: When the generator is connected to DELTA Max or DELTA Pro, if the generator goes
into sleep mode, a communication failure will occur. In this situation, press a button to activate the
generator and the communication failure will disappear.
2) Abnormal failure: If the communication failure does not disappear once the generator has been
activated or while the generator is running, this could indicate that the failure has been caused by a
problem with the generator.
If any alert occurs during the use of this product and if the alert icon does not disappear after the
foregoing methods are attempted or the product is restarted, please stop using it immediately.
If the above information still fails to solve your problem, please contact our professional service
personnel for further support.
Icon stays on
Icon stays on
The icon stays on
Icon flashes
Icon flashes
Icon flashes
The icon stays on
Battery over-
temperature
The air inlet is blocked or the ambient
temperature is too high or the load is too large
Check the air inlet or remove it from the high
temperature environment or reduce the load