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© Ecoflo Wastewater Management Pty Ltd
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PRODUCT & COMPONENT WARRANTY
Ecoflo will furnish new parts to a customer whose toilet fails within the allotted warranty period for the
particular component, provided that our inspection shows such failure is due to defective material or
workmanship. Any part supplied is warranted for the balance of the original warranty period. The war-
ranty period for a part begins from the date the original product was dispatched (plus 10 working days
for transportation).
Warranty Period:
This warranty does not cover:
•
Damage resulting from neglect, abuse, accident or alteration; or damage caused by fire, flood,
acts of god or other causality.
•
Damage resulting from failure of the purchaser to follow normal installation and operating proce-
dures outlined in the manual or in any other printed instructions supplied with the system.
•
Labour and service charges incurred in the removal and replacement of any parts found defec-
tive under this warranty.
Items subject to a dispute, where photographic evidence is inconclusive, must be sent prepaid to
Ecoflo. The cost will be reimbursed by Ecoflo should the claim be found valid.
In addition to the above,
Ecoflo
will only replace a fan that fails during the warranty period under the
following conditions:
•
The fan has only ever been connected and powered by either a 12 volt transformer plugged into
mains power or a solar system supplied by Ecoflo. Connecting your fan directly to a power
source other than one supplied or specified by Ecoflo may result in damage to the fan and void
the warranty.
•
The fan and transformer must not be modified/altered in any way.
•
The faulty fan is returned to Ecoflo for inspection, if required.
Providing the above conditions have been met replacement fans are shipped the same or following
day free of charge by regular post.
Any electrical component including solar
1 year
Any rotomoulded component
10 years
Any fibreglass component
3 years
Toilet seats
1 year
Any other component
1 year
