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Chapter 7 •

Troubleshooting

3500834-0001 Revision C

73

Chapter 7

Troubleshooting

Problem

Possible cause

Possible solution

Ethernet connectivity
problems

The 9502 Ethernet chip is 10BaseT and
some routers and other devices may
have problems if set to 100BaseT or
auto-negotiate.

Configure the user device for 10BaseT

Problems with
remote control SMS
when sending from
cell phone

The Inmarsat network does not
interconnect for SMS with all cellular
carriers. Some only work in one direction.

Test SMS from cell phones to BGAN
before deploying to verify
interconnectivity.

Alternatively, use another BGAN terminal
to send and receive SMS.

Problems with
remote control SMS

Most remote SMS problems are caused
by configuration or syntax problems.

Verify the UT has remote SMS enabled.

Verify you are using the correct password.

If the white list is configured, verify you
are initiating messages from a device with
an allowed number.

Check the syntax of the SMS against the
SMS Remote Control Feature User Guide.
Spaces are used as delimiters between
parameters and must be used correctly.
Some parameters require double quotes,

e.g. APN such as “bgan.inmarsat.com”

Cannot access or
control the unit

Forgotten admin password.
Invalid configuration.

Reset to factory defaults: Press and hold
the small blue button next to the SIM card
while powering off the UT.

Note this is only supported in
Release 5.9.6.1 and above.
Note this function is blocked if enhanced
security is active.

No SIM error

No SIM installed.

Faulty SIM card.

Dirty SIM contacts.

Check the SIM card.

Remove the card and clean it with a pencil
eraser or soft cloth and ensure the
contacts are free and clear of dirt, debris
and grease before replacing.

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Summary of Contents for HUGHES inmarsat 9502

Page 1: ...Hughes 9502 ATEX and CI D2 Compliant Terminal with Integrated Antenna User Guide 3500834 0001 Revision C May 1 2020 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 ...

Page 2: ...y effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness fo...

Page 3: ...ng accessories 15 Main features of the 9502 terminal 16 Interfaces 17 Terminal specifications 18 Information for maintenance 19 For users 19 For distribution providers 19 Date of manufacture 19 Manufacturer contact 19 Chapter 2 Configuration via Web UI 21 Web UI layout 21 Home tab 21 Status bar 23 Connections tab 26 Settings tab 30 M2M page 36 Security Passwords 38 Enhanced Security Settings page ...

Page 4: ... power wires through fittings 55 Powering up the Hughes 9502 56 Coverage map 57 Operation in the MEAS footprint 58 Operation in the Russian Federation 60 Pointing the terminal 61 LED flow chart 63 Adjusting the azimuth and elevation of the terminal 64 Exit pointing mode 66 Chapter 5 Lightning protection and safety 67 Lightning and grounding precautions La Foudre et La terre precautions 67 Disclaim...

Page 5: ...Messages concerning personal injury Messages concernant des blessures corporelles The signal words DANGER WARNING and CAUTION indicate hazards that could result in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard Le signal de DANGER mots AVERTISSEMENT et ATTENTION indiquer les dangers qui pourraient entraîner des bl...

Page 6: ...ésultats indésirables mais des blessures non personnelle Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard It appears next to the DANGER WARNING and CAUTION signal words as part of the signal word label Other symbols may appear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazar...

Page 7: ...tric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death Danger Risque de choc électrique A la vue de ce symbole d alerte et du terme DANGER suivez rigoureusement les instructions d avertissement pour éviter tout choc électrique ou blessure mortelle Warnings for satellite terminal Avertissements pour le te...

Page 8: ... the interface cables do not use excessive force Général Manipulez votre terminal satellite avec soin Évitez d exposer votre terminal satellite à des températures extrêmement chaudes ou froides en dehors de la plage 40 º C à 75 º C Évitez de placer le terminal à proximité de la cigarette de flammes nues ou de toute source de chaleur Les changements ou modifications apportées au Terminal et non exp...

Page 9: ...pment Service Qualifié N essayez pas de démonter votre terminal satellite L unité ne contient pas de composants réparables par le consommateur Seul le personnel qualifié peut installer ou réparer le matériel Installation Installation of Hughes 9502 P N 3500753 0022 terminal must comply with NEC Article 501 for Class I Division 2 hazardous location Note This equipment is suitable for use in hazardo...

Page 10: ... détaillées de sécurité Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist If as a pacemaker user you are still concerned about interaction with the Satellite Terminal we suggest you follow...

Page 11: ...ration between you and the Satellite Terminal Appareils Auditifs La plupart des nouveaux appareils auditifs sont insensibles aux interférences dues aux fréquences radio des terminaux satellites situés à plus de 2 m De nombreux modèles plus anciens peuvent être sensibles aux interférences ce qui les rend très difficiles à utiliser à proximité d un terminal En cas d interférences détectées veuillez ...

Page 12: ...12 Understanding safety alert messages 3500834 0001 Revision C ...

Page 13: ...pe II Catégorie 3 comme indiqué par l étiquettage Figure 1 Figure 1 Hazardous locations device markings USB connector For use in Hazardous Locations only connect a USB device which is certified USB compliant to supply Imax 0 5A Connecteur USB En cas d utilisation dans un endroit dangereux brancher uniquement un périphérique USB certifié conforme USB pour fournir un courant Imax de 0 5A Installatio...

Page 14: ...vironments and in unmanned and remote locations Note THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I DIVISION 2 GROUPS A B C D OR NON HAZARDOUS LOCATIONS ONLY Note Cet appareil convient a l utilisation uniquement dans des emplacements de type Classe I Division 2 Groupes A B C D ou non dangereux Figure 2 9502 terminal P N 3500753 0022 legacy antenna Figure 3 9502 terminal P N 3500753 0022 new antenna...

Page 15: ... P N 3004066 0002 or by using the azimuth elevation bracket P N 1022994 0022 for an existing 1 5 diameter pole or you can use the P N 1022994 0024 for a 2 pole Figure 4 Installation using basic fixed mount P N 3004066 0002 Figure 5 Azimuth elevation bracket P N 1022994 0022 for 1 5 pole Figure 6 Azimuth elevation bracket P N 1022994 0024 for 2 pole ...

Page 16: ...ommand Control Log file upload Terminal configuration Remote firmware upgrade Power Savings and Sleep Mode IP Watchdog Install Mode XL band ready NAT NAPT Relay and PPPoE Modes Auto Power ON when power is applied Automatic PDP Context Activation Static or DHCP Dedicated M2M Web UI Security Ethernet MAC Filtering Administration Password SMS Control password White List for SMS control AT Command pas...

Page 17: ...A En cas d utilisation dans un endroit dangereux brancher uniquement un périphérique USB certifié conforme USB pour fournir un courant Imax de 0 5A Integrated GPS receiver and L band antenna RS232 serial interface DB9 male DTE to external NMEA 0183 based GNSS device e g GLONASS receiver This port cannot be used for serial data 3 LED status display and a single function button 3 5 mm stereo audio j...

Page 18: ... Survival wind loading with optional mount up to 100 mph Water and Dust IP 66 Compliant Input Voltage and current 12 Vdc 24 Vdc nominal 1 5A 0 75A Minimum Maximum Input Voltage 10 8Vdc 26 4Vdc Firmware Upgrades Over the air or local Conformal coating In accordance with EN 60079 11 Explosive Atmospheres Part 11 Equipment Protection by Intrinsic Safety i a single coat of conformal coating has been d...

Page 19: ...Customer Care Portal at https customergateway hns com Alternatively an RMA may be requested via Email to MRC hns com Ship the unit to the Hughes repair center at the following address be sure to include the RMA number on the address label Hughes Network Systems Attn RMA XXXXXXXXX Material Return Center 16060 Industrial Drive Gaithersburg MD 20877 USA Date of manufacture If it is necessary to deter...

Page 20: ...20 Chapter 1 Product description 3500834 0001 Revision C ...

Page 21: ...ssed from a MAC or PC browser by entering 192 168 128 100 as the URL unless you change the IP address of the UT Table 2 shows the 9502 Web UI layout Table 2 9502 Web UI layout Home Connections Settings M2M Security SMS Home Manage Contexts General M2M Setup Security Send Receive SMS Automatic Contexts IP Address DHCP Saved Drafts Manage APNs Ethernet Port Sent Messages ATC Features Home tab The ho...

Page 22: ...FTP to retrieve the files from the UT which can be blocked by some security software such as McAfee If you encounter problems check your PC security settings When extracting files clear the browser cache on the computer between each download or the browser may use a cached copy rather than downloading the latest version of the file It is also best to save the file to a unique name including a time...

Page 23: ...owering off Press and hold the blue button and then press and hold the function button for three seconds until the LEDs flash Then release both buttons Note this function is blocked if enhanced security is active Reboot Terminal Clicking this button reboots the terminal so that configuration changes can be saved into the configuration file or it can be clicked when just a simple reboot of the term...

Page 24: ... the Narrow Beam Typical signal levels for the 9502 Global beam during pointing 50 55 dB Regional beam during registration or idle 57 61 d Narrow beam on a data channel 65 70 dB The GPS status area shows the status of the GPS fix and results are shown in Table 4 Table 4 GPS status Display Comments Acquiring Trying to acquire a GPS fix Stored UT is using a Stored GPS fix 2D GPS Fix The UT has acqui...

Page 25: ...e Home page that duplicates the function button on the UT During the wait for input state at startup this button is active for 15 seconds If pressed the UT will enter pointing mode and remain until the button is pressed again This feature is useful for repointing one piece 9502s without opening the enclosure Figure 11 Enter pointing ...

Page 26: ...displays the status of any active contexts and allows contexts to be controlled Typically this page will not be used and you configure context activation via the always on option on the M2M page or the ACA page Note in NAPT mode the PDP context will NAPT data for all devices on the LAN The owner IP address is shown as shared Figure 12 Manage Contexts ...

Page 27: ... addresses If an entry is set to On the UT will set up a context for this address at startup regardless of whether it sees it If set to Data the UT will activate the context when it sees data from the device destined to the space link If the context is deactivated by the network e g due to inactivity the UT will reactivate it To turn on ACA for a particular static address select On or Data from th...

Page 28: ...tomatic Contexts section The APN will be the default APN configured on the Manage APNs page Figure 14 DHCP Automatic Contexts Once you hit Apply you will get a pop up message saying that the ACA settings were updated successfully and to take effect you will have to reboot the terminal Once you reboot the terminal check that the settings took effect To see if the context has been setup properly cli...

Page 29: ...M page to change to the new APN Figure 15 Manage APNs Add an APN field Use this field to add an additional APN that you want to use or to edit an existing APN For adding a new APN type in the new APN and username if required then select Add New APN If the APN requires a password select the APN Requires Password box If you want to save the password so you don t have to re type it each time you conf...

Page 30: ... time e g EMEA and MEAS from Europe and West Africa see Figure 41 on page 59 During site switches the satellite signal is turned off briefly and the UT may try to register on the other satellite it can see The signal will be weaker and will degrade service so it is advisable to configure the UT to only use a single satellite The visible satellites are shown on the status bar of the Home page Strea...

Page 31: ...s are connected to the NSD set to 255 255 255 128 Default route IP address release 5 9 5 3 Only used in PPPoE mode Use with the NSD when the TE local subnet is different from the UT subnet DHCP Server enable DHCP Address Range Lease Time when Idle Lease Time when Connected If operating with a Vodafone MachineLink recommend setting to a large value such as 1440 minutes or use Static addressing Netw...

Page 32: ...e tick box Table of allowed Ethernet MAC addresses Ethernet Operation Duplex Mode In Default mode the UT uses Half Duplex except in Netmode PPPoE when it automatically uses Full Duplex for operation with the Inmarsat NSD Full or Half Duplex option can be used in the unusual case that the default setting is not correct for your application Note that the UT does not support duplex negotiation and so...

Page 33: ...nabled all packets received from the space link that are not routed to other addresses will be forwarded to the DMZ host address Port Forwarding Rules These fields allow you to configure rules defining how packets of particular protocols are routed e g TCP port 80 for HTTP Port Forwarding rules are applied before the DMZ rule Figure 19 Port Forwarding settings ...

Page 34: ... Configuration via Web UI 3500834 0001 Revision C ATC page The ATC page includes ATC robustness On Off radio button ATC scan button ATC scan status bar This indicates the results of the last scan Figure 20 ATC page ...

Page 35: ...eature is active the remote SMS password will be stored encrypted When the feature is enabled a link to the Enhanced Security page appears on the Security Passwords page see page 38 below BGAN Services allows the unit to be converted to a unit that uses a BGAN SIM rather than an M2M SIM With release 5 9 5 1 and above the UT will automatically switch between M2M and BGAN Services based on the type ...

Page 36: ...Address If you don t have a secondary address you can configure the primary address in this field to give the UT more attempts to reach the server Tertiary Ping Address Time between Pings If the connected device sends or receives data on a periodic basis set this time to be longer than the periodicity of the data Ping required Yes No If set to No the system will not try to ping on timer expiration...

Page 37: ... IP address blank 0 0 0 0 and the UT will set up a context for the first device it detects through ARP during startup APN drop down box This includes the APNs configured on the Manage APNs page and in release 5 9 5 2 and above the Use a network assigned APN option This option allows the network to assign the APN rather than the user configuring it at the UT It should only be used if this option is...

Page 38: ...ff by default except in releases 5 9 4 3 through 5 9 5 3 where it is On by default SMS Remote Password default was remote but in 5 9 6 1 and above the default is blank and a password must be entered when enabling SMS Remote Control Sender White list is a list of numbers that the terminal will allow a remote SMS message to come from When entering the number use the symbol in front of the country co...

Page 39: ...r the unit Figure 25 Enhanced Security Settings page For added security you can lock the UT so that it cannot be accessed locally This is controlled by a security password configured from the Enhanced Security Settings page accessible from the Security Passwords page When the password is active each time the UT starts up the password must be entered before the user interface can be accessed All lo...

Page 40: ... immediately lock it press Lock Unit Make a note of the password as it cannot be viewed and once the UT is locked it cannot be accessed To deactivate the security feature select Password Protection Off and press Apply If the Web UI is accessed when the UT is locked the browser is redirected to the Login page and the password must be entered If the wrong password is entered three times in a row pas...

Page 41: ...ges The SMS pages are used to send SMS messages from the terminal to another BGAN device or another phone number When sending an SMS message use the symbol in front of the country code of the number you want to send the SMS to e g 16199778619 Figure 27 SMS Send Receive ...

Page 42: ...42 Chapter 2 Configuration via Web UI 3500834 0001 Revision C ...

Page 43: ... includes one user button called the function button Short press 2 second During startup while power LED flashing a short press enters install mode see Pg 56 In install mode short press exits install mode If LEDs off short press turns them on Medium press 2 to 5 seconds the user should press and hold for about 3 seconds Shut down and reboot Long press 5 seconds Hardware power cycle Network mode By...

Page 44: ...l private IP address The Web UI will lose and reestablish its connection to the terminal as the IP address is changed To make the IP address change happen quickly a short DHCP lease should be used The terminal defaults the lease time to 60 seconds in idle and connected mode Relay mode only supports a single user TE If you need to connect a laptop via the USB port for configuration and monitoring p...

Page 45: ...a feature code The syntax of the messages is covered in the Hughes 9502 SMS Remote Control Feature User Guide Table 5 Remote control SMS message commands Command Action ACTIVATE Activate PDP context DEACTIVATE Deactivate PDP context CLEAR Clear SMS messages in the UT SIM GETINFO Get info from the UT This returns an SMS with the information RESTART Restart the UT WATCHDOG Change the configuration o...

Page 46: ...aining AT commands will be processed regardless of the Admin setting they require the feature to be active and the correct SMS password USIM personalization or Phone to SIM lock can be used to lock the UT to a particular SIM MAC address filtering on the Ethernet port page allows the user to define the MAC address of TEs authorized to communicate via the Ethernet port Note The USB port is not inclu...

Page 47: ... The voltage can be 2 5V to 50V 12V is the recommended level ATC The UT includes an extended L band scanning mode to detect Auxiliary Terrestrial Component ATC or other sources of external interference The terminal can be commanded into scanning mode by the Web UI AT command or SMS command During the scan the terminal will be offline to the BGAN network and will automatically reboot to return to n...

Page 48: ...rial port is a DB9 male configured as a DTE and supports autobaud between the valid NMEA rates of 4800bps and 38 4kbps The GNSS device must provide a fix via the RMC or GGA NMEA messages Typically a straight through DB9 serial cable can be used with the correct plug for the GNSS device Table 6 DB9 pinout Pin Function 1 Not connected 2 Rx data input to the 9502 3 Tx data output from the 9502 4 Not ...

Page 49: ... 2 Groupes A B C D ou non dangereux Cet appareil convient a l utilisation uniquement dans des emplacements de type ATEX Groupe II Catégorie 3 comme indiqué par l étiquettage II 3G Ex ic IIC T5 Gc X Inspecting the parts When opening the box please carefully read the instructions before removing the terminal This is a specially designed box and if not handled correctly the box cannot be reused for s...

Page 50: ...dsheet that is available on the Hughes BGAN support page www bgan hughes com This will give you the compass direction and the elevation angle to point the unit Alternatively it can be done by powering up the UT allowing it to get a GPS fix and then checking the pointing information on the Web UI Home page 2 Unbox the Hughes 9502 and remove the unit from the box 3 Determine the install location of ...

Page 51: ...acket is 1 lb 0 45Kg 3 The wall mounting pattern has four bolts in a 6 x 3 15 24cm x 9 525cm rectangle not included The holes are 0 325 diameter See Figure 29 Figure 29 Base bracket hole pattern The pole is shipped attached to the base bracket Mount the base bracket of this assembly to the structure with the appropriate hardware not included Consult local building codes if needed Once the base bra...

Page 52: ...s centered inside the circles on the top surface of the bubble level 4 Tighten the pole attachment fasteners on the base bracket Figure 30 Base bracket and bubble level Figure 31 Pole assembly Mounting the azimuth elevation bracket Mount the azimuth elevation bracket to the back of the unit using four washers nuts see Figure 32 The holes on the back of the 9502 housing are in a 7cm 2 76 by 9cm 3 5...

Page 53: ...azimuth adjustment during pointing Figure 33 Pole collar Installing the SIM Card The SIM card is usually installed by the Service Provider but if you have to install or replace it it is installed behind the SIM door as shown below Push it in until it clicks or to remove it push it in and release Important Note When installing or removing the SIM do not touch the gold contacts Touching the contacts...

Page 54: ...erly installed you can then connect the power leads positive and negative from the power source to the 9502 power connector The terminal is clearly marked for positive and negative leads It is designed for a nominal 12Vdc and 24Vdc voltage and is protected from reverse polarity The maximum current draw is 1 5A at 12V 0 75A at 24V Figure 35 Bottom view cap off ...

Page 55: ... where the power leads cannot fall out Install Ethernet cable and power wires through fittings The Hughes 9502 has two standard bulkhead fittings One fitting is for the power wires and the other fitting is for the Ethernet cable Figure 37 on page 56 how to feed the Ethernet connector cable through the fitting Once the cable is passed through you must then tighten the clamp nuts on the outside to e...

Page 56: ...s through a power on self test POST that takes approximately 15 20 seconds and then the power LED will start flashing for another 15 seconds If you want to enter pointing mode you will need to short press 2 seconds the function button within those 15 seconds If you do not short press the Function button the unit will start to register with the network and set up a PDP context If the unit bypasses ...

Page 57: ...pter 4 Installation instructions 3500834 0001 Revision C 57 Coverage map The Inmarsat BGAN service is operated via 4 satellites with global coverage shown in Figure 39 Figure 39 Inmarsat satellite coverage ...

Page 58: ...0834 0001 Revision C Operation in the MEAS footprint Figure 40 MEAS coverage cutout over China I 4 MEAS has a cutout area in its coverage over China and nearby parts of Asia In this area I 4 Asia Pacific APAC must be used even if MEAS is closer ...

Page 59: ...ring site switches the satellite signal is turned off briefly and the UT may try to register on the other satellite it can see The signal will be weaker and will degrade service so it is advisable to select operation on a single satellite The visible satellites are shown on the status bar of the Home page To configure the UT to use a single satellite use the General Setup page 30 in release 5 9 5 ...

Page 60: ...overed by the three Regional beams of I 4 MEAS shown in Figure 42 on page 60 end users must select MEAS rather than Alphasat EMEA or I 4 Asia Pacific APAC even if one of these satellites is closer In areas within the Russian Federation but not covered by the I 4 MEAS satellite use I 4 Asia Pacific APAC Figure 42 MEAS regional beams covering the Russian Federation ...

Page 61: ...sible Once you get the initial GPS fix GPS LED solid green then you can point the unit to the Inmarsat satellite If you short press the function button to enter pointing mode all three LEDs start to blink indicating that the terminal is in pointing mode To aid in pointing you can use two different methods 1 You can use the 3 5mm jack to connect stereo speakers or a headset in order to hear the ton...

Page 62: ...62 Chapter 4 Installation instructions 3500834 0001 Revision C Figure 43 Signal strength on Home page ...

Page 63: ...ing or Context active Medium button push Reboot Pass self test Button press or timer expires Transition to Regional Beam and Register Acquire Satellite and GPS Registered Acquired Global Beam or or Fault Fail self test LED Legend PWR GPS NET Flashing Short flash Wait for Input 15s timeout Operational LEDs off 1 min timer Button press No context 5 min timer Figure 44 LED flow chart ...

Page 64: ...d a GPS fix can be obtained as part of the pointing process Once you are out of pointing mode you need to stay away from the front and sides of the unit at least 1m for safety purposes Adjusting the azimuth and elevation of the terminal To adjust elevation refer to Figure 45 1 Loosen the two bolts in the curved slots on the azimuth elevation bracket 2 Read the elevation angle from the elevation sc...

Page 65: ...or by the fast high pitch sounds that you hear with the headphones When you have maximized the signal quality 5 Tighten the two bolts in the curved slots on the azimuth elevation bracket to lock down the elevation adjustment 6 Be careful not to change the unit s orientation while tightening the bolts 7 Tighten the two bolts on the pole collar to lock down the azimuth adjustment 8 Make sure all oth...

Page 66: ...nit will correctly recover from a power cycle by removing and reapplying power Verify it registers attaches and establishes a PDP context by again checking the status on the Web UI or when all three of the LEDs are solid green Figure 44 on page 63 4 Verify end to end connectivity of the system by sending a small amount of data from the device connected to the 9502 and verifying that the data was r...

Page 67: ...spositif de mise à la terre et de protection contre la foudre adapté afin de minimiser tout risque de blessure ou de dommage Un conseil professionnel local devrait être consulté à cet égard Hughes n accepte aucune responsabilité pour tout préjudice ou dommage causé par la foudre Hughes 9502 chassis shall be connected to earth ground Connect the earth grounding wire with lug in between the ground s...

Page 68: ...e laws and regulations as to the use of the terminal may apply and it is the user s responsibility to identify and comply with these Tout en étant rédigé de bonne foi Hughes n offre aucune garantie ou représentation quant à l exactitude l exhaustivité ou l adéquation quant à l objectif de ce document ou son contenu et toutes garanties exprimées ou tacites sont exclues Hughes dans la mesure maximal...

Page 69: ... Complete Operation completed successfully 1 Unexpected software error Software error 2 Local file open error _IGETFW could not open local file for download _IUPDFW could not open control file for update parameters _IUPDCFG could not compute checksum for new config file 3 Directory not found Could not find specified directory on UT file system 4 File not found Could not find named file on local fi...

Page 70: ...sing the current FTP connection 31 FTP xfer timed out FTP client timed out waiting for socket ready read or write e g due to loss of connectivity during transfer _IGETFW 40 File in use cannot download The file to be downloaded is the same by name as the image currently in use 41 Starting immediate update Normal success File downloaded successfully now starting immediate update 42 Complete File lis...

Page 71: ...on _IREMWEB 80 Invalid IP address string An IP address parameter string could not be interpreted as a legitimate IP address 81 Global IP ip_addr REMWEB connection set up successfully Indicates global IP address assigned to the UT s own PDP context to which an HTTP connection may be made ...

Page 72: ...72 Chapter 6 AT unsolicited response codes 3500834 0001 Revision C ...

Page 73: ...he UT has remote SMS enabled Verify you are using the correct password If the white list is configured verify you are initiating messages from a device with an allowed number Check the syntax of the SMS against the SMS Remote Control Feature User Guide Spaces are used as delimiters between parameters and must be used correctly Some parameters require double quotes e g APN such as bgan inmarsat com...

Page 74: ...of order 34 Retry activating the context then try rebooting the unit 70 No PDP context activated 40 Retry activating the context then try rebooting the unit 72 PDP authentication failure Could be invalid APN username or password 74 Semantically incorrect message 95 Could be problem in TFT definition or PDP context request 75 Invalid mandatory information 96 Problem in PDP context request 76 Messag...

Page 75: ...on minimale d un mètre entre la personne et le devant de l antenne du terminal satellite Toute autre configuration d utilisation doit être évitée This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesir...

Page 76: ... CE mark and are manufactured by Hughes and its sub contractors are compliant with this directive This product carries the WEEE label below to demonstrate compliance For addition information contact Hughes Network Systems at www hughes com Hazardous locations Emplacement dangereux This equipment is suitable for use in hazardous locations Class I Division 2 Groups A B C D or non hazardous locations...

Page 77: ...s equipment not expressly approved by Hughes Network Systems could void the user s authority to operate the equipment Toute modification apportée à l équipement de Hughes Network Systems et non approuvé expressément par Hughes Network Systems peut annuler l autorisation de l utilisateur à opérer cet équipement ...

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