E. Limited Warranty
Eccotemp Systems, LLC, hereinafter Eccotemp, warrants the Chamber Body and Heating Element of its tankless water
heaters against defects in materials and workmanship for a period of three years. The Chamber Body and Heating Element
as referred to herein shall mean the plastic body of the heat exchanger and the standard immersion heat element itself, and
does not include component parts attached to them.
Eccotemp warrants the Circuit Board and other Electronic Components to be free of defects in materials and workmanship
for a period of eighteen (18) months. All other parts are warranted for a period of one (1) year. This warranty begins on the
date of retail purchase or, in the absence of proof of purchase, from the date of manufacture.
Circuit Board or Chamber Body replacements to the original purchaser, made after the initial warranty expires and not
later than five years will be replaced by Eccotemp, subject to replacement charges not to exceed 25% of the current
manufacturer’s suggested retail price of the unit model for which it was originally installed, or a currently sold comparable
unit. Shipping charges are not included.
Eccotemp reserves the right to use remanufactured parts when repair becomes necessary. When advance shipping of
replacements are requested, Eccotemp may require a deposit until the failed items are returned and inspected for warranty
coverage. This warranty does not cover the cost of any shipping or labor charges.
EXCLUSIONS AND LIMITATIONS OF THESE LIMITED WARRANTIES
THE LIMITED WARRANTIES PROVIDED HEREIN ARE IN LIEU OF ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND THE FITNESS FOR A PARTICULAR
PURPOSE; PROVIDED, HOWEVER, THAT IMPLIED WARRANTIES ARE NOT DISCLAIMED DURING THE ONE YEAR PERIOD FROM
THE DATE OF ORIGINAL RETAIL PURCHASE.
Eccotemp SHALL HAVE NO LIABILITY HEREUNDER EITHER DIRECT OR CONTINGENT, FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may have other rights THAT vary from state to state.
These warranties shall be void and have no effect:
1. If the Eccotemp heater is not used for its intended application;
2. If the design or structure of the Eccotemp heater is modified or altered in any way;
3. If appliances or equipment not approved by Eccotemp are attached to the water heater;
4. If the water heater is not property installed in compliance with the latest issue of (1) the National Electric Code,
(2) the applicable plumbing codes, (3) all local ordinances and regulations pertinent to similar water heaters, and
(4) the installation guide and operational manual provided with the Eccotemp water heater;
5. If the Eccotemp water heater is installed upside-down, or is not protected from freezing;
6. If the Eccotemp water heater is not operated within the factory calibrated temperature limits;
7. If leaks or defects arise as the result of improper use, improper installation, negligence in operation, failures
resulIng from accident, or from inability of the Eccotemp water heater or any parts to function because of
improperly made replacements and repairs, or damage by fire, floods, lightning, or any other act of God;
8. If the plumbing design allows water to flow in reverse through the Eccotemp heater;
9. If the Eccotemp heating element(s) fail due to air entrapment;
10. If the serial number has been altered or has become illegible;
11. If the Eccotemp heater is installed in any area where leakage of the tank or connections would result in property
damage of any kind, or where such a location is unavoidable, a suitable drain pan was not installed under
thewater heater. (When a drain pan must be used, the pan must meet all applicable plumbing codes and be at
least 2 1/2”deep, extending not less than 1” above the unit’s base plates, must protect an area at least 1-1/2”
greaterthan the lower external dimensions of the heater, and must be piped by a minimum 1” pipe to an adequate
drain;
12. If the Eccotemp heater or any of its components warranted herein are used other than as a part of the complete
and integrated system as sold to the original purchaser;
13. If leaks in the tank or defects in other parts occur as a result of the Eccotemp heater containing or being operated
with de- ionized water;
14. If leaks in the tank or defects in other parts arise as a result of sizing that does not comply with the
manufacturer’s currently published sizing recommendations;
Replacements and/or repairs furnished under this warranty carry only the unexpired portion of the original warranty or
90 days whichever is longer.
The terms of this warranty may not be varied by anyone, whether or not purporting to represent or act on behalf
of Eccotemp.
Summary of Contents for EP-2.4
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