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Product Support:
Eccotemp.com/help-desk
Shop Online:
Eccotemp.com/products
Store Locator:
Eccotemp.com/locator
Phone:
866-356-1992 |
Email:
Address:
315 - A Industrial RD Summerville, SC 29483
Warranty
COVERAGE
Eccotemp System LLC, guarantees this water heater to the Owner of the water heater at the original installation
location against defects in material a workmanship for the periods specified below.
WARRANTY PERIOD
1.The Inner Tank
- If the inner tank leaks within five (5) years from the date of original installation of the water
heater, because of a defect in material or workmanship, Eccotemp will furnish to such Owner a new heater of the
then prevailing comparable model.
2. Any Component Part Other than The Original Inner Tank.
If any component part (other than the inner tank) proven to be defective in material or workmanship within one (1)
year from the date of original installation of the water heater, Eccotemp will furnish the Owner with a replacement
of the defective part(s)
3. Verification of Date of Original Installation.
When Owner cannot verify or document the original date of
installation, the warranty period begins on the date of manufacture marked on the tag affixed to the water heater.
EXCLUSIONS
1.THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE WARRANTY MADE BY THE MANUFACTURER AND IS MADE IN
LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT
LIMITED TO,WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
2.The Manufacturer shall not be liable for any incidental, consequential, special or contingent damages or expenses
arising, directly or indirectly, from any defect in the water heater or the use of the water heater.
3.The Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the
water heater component part(s) or from its use.
4. Manufacturer shall not be liable under this warranty if:
a) The water heater or any of its component parts has been subject to misuse, alteration, neglect or accident, or
b) The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s)
and/or regulation(s), or
c) The water heater has not been installed in accordance with the printed manufacturer’s instructions, or
d) The water heater is not continuously supplied with potable water.
5. The OWNER and not the Manufacturer or his representative shall be liable for and shall pay for all field charges
for labor or other expenses incurred in the removal and/or repair of the product or any expense incurred by the
owner in order to repair the product.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
IMPORTANT: OWNER SHALL KEEP THIS MAKE A CLAIM.
NOTE:
A water heater should be installed in such a manner that if it should leak, the resulting flow of water will not
cause damage to the area in which it is installed.
HOW THE OWNER CAN SECURE SERVICE OR MAKE A CLAIM
1. Owner should contact the dealer who sold the water heater covered by this warranty or
2. Owner should submit the warranty claim directly to
Eccotemp at the address listed below, and they will
arrange for the handling of the claim
3. Whenever any inquiry or service request is made, be sure to include the water heater model number ,the series
number , date of installation, Dealer’s name and the watts and voltage.
4.When returning the water heater or component part(s), they must be individually tagged and identified with the
Returned Goods Authorization # issued by Eccotemp and shipped prepaid to Eccotemp at the address below
Eccotemp Systems LLC
315-A Industrial Road Summerville,SC 29483
