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PLEASE NOTE: 20H IS FOR OUTDOOR PERMANENT INSTALLATIONS ONLY AND 20HI IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL 

AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION.

Support: 

Eccotemp.com/help-desk            

Shop Online:

 Eccotemp.com/products          

Store Locator:

 Eccotemp.com/locator

Phone: 866-356-1992 | Email: [email protected] | Address: 315 - A Industrial RD Summerville, SC 29483

English

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terminal. In cold weather this condensate 

can freeze on the exterior wall, under 

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Some discoloration to the exterior of 

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improper location or installation can 

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Leak Testing

       

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injury, or death could result.

The water heater and its gas connections must be leak tested at normal operating pressures before

it is placed in operation.

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    Bubbles indicate a gas leak that must be corrected.
The factory connections should also be leak tested after the water heater is placed in operation.

High Altitude

The Eccotemp 20H and 20HI Gas Tankless Water Heaters have been tested for use at elevations up to 2,000 feet. 

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Heaters above 5,000 feet is not recommended.

Installing the water heater.

Flue Terminal Location

The location of the vent terminal depends on the following minimum clearances and considerations

(see illustration):

•   Twelve (12) inches above grade level and above normal snow levels.

•   Four (4) feet below, or four (4) feet horizontally from any door,

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    or other appliances, or from gas or electric meters. Do not locate

    vent above walkways, doors, windows, air inlets, gas or electric

    meters or other equipment.

•   Ten (10) feet from any forced air inlet to the building. Any fresh or

    make-up air inlet such as for a dryer or furnace area

    is considered to be a forced air inlet.

•   Eighteen (18) inches from an inside corner formed by two exterior walls.

•   DO NOT install vent terminal under any patio/deck or too close

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    nuisance or hazard and may cause property damage. Condensate

    vapor could cause damage and be detrimental to the operation of

    regulators, relief valves, or other equipment.

•   To help prevent moisture from freezing on walls and under eaves,

    do not locate vent terminal on the side of a building

    with prevailing winter winds. The water heater must be located as

    close as practicable to a chimney or gas vent.

•   Caulk all cracks, seams and joints within six (6) feet of vent terminal.

•   All painted surfaces should be primed to lessen the chance of

    physical damage. Painted surfaces will require maintenance.

•   Use of cellular core PVC (ASTM F891), cellular core CPVC, or

    Radel (polyphenylsulfone) in non-metallic venting systems is

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    thermal insulation is prohibited.

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    designed to burn solid fuel.

Additional Considerations

20H Installation

Summary of Contents for 20 Series

Page 1: ......

Page 2: ...sonal injury or death Do not store or use gasoline or other DPPDEOH YDSRUV DQG OLTXLGV LQ WKH YLFLQLW RI WKLV RU DQ RWKHU DSSOLDQFHV WHAT TO DO IF YOU SMELL GAS Do not try to light any appliances Do n...

Page 3: ...I Z21 10 3 CSA 4 3 2017 SUIT FOR WAd Z WOT EATING ONLY FOR YOUR SAFETY Do not store or use asoline or d s stalled in accordance cal codes or sence of local c E E E W E W d safe opera d D d Z INDOOR US...

Page 4: ...or any terms within it seek professional advice Any questions regarding the operation maintenance service or warranty of this water heater should be directed to the seller from whom it was purchased...

Page 5: ...he safety alert symbol Recognize this symbol as an indication of Important Safety Information This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will...

Page 6: ...IRU SURSHU LQVWDOODWLRQ DW LQLWLDO VWDUW XS DQG DW OHDVW annually thereafter Refer to the Care and Cleaning section of this manual for more LQIRUPDWLRQ UHJDUGLQJ XH WHUPLQDO LQVSHFWLRQ WARNING DVROLQH...

Page 7: ...D hot water faucet and place a thermometer in the water stream and read the thermometer The temperature of the water at the outlet of the water heater can be regulated by setting the temperature on R...

Page 8: ...ural gas to LP JDV 7R DYRLG SRVVLEOH HTXLSPHQW GDPDJH SHUVRQDO LQMXU RU UH GR QRW FRQQHFW WKH water heater to a fuel type not in accordance with the unit data plate propane for SURSDQH XQLWV DQG QDWXU...

Page 9: ...W R LI QHFHVVDU 7XUQ R WKH PDQXDO VKXW R YDOYH LI WKH ZDWHU KHDWHU KDV EHHQ VXEMHFWHG WR RYHUKHDWLQJ UH RRG SK VLFDO GDPDJH RU LI WKH JDV VXSSO IDLOV WR VKXW R Read this manual entirely before install...

Page 10: ...ECT TO CHANGE WITHOUT NOTICE PLEASE VISIT WWW ECCOTEMP COM SUPPORT FOR MORE INFORMATION Support Eccotemp com help desk Shop Online Eccotemp com products Store Locator Eccotemp com locator Phone 866 35...

Page 11: ...HPSW LQVWDOODWLRQ E yourself Improper installation may cause failure or dangerous conditions such as gas leaks or explosion This water heater is an outdoor model and PXVW EH PRXQWHG RQ D YHUWLFDO ZDOO...

Page 12: ...tablishments photo processing labs and storage areas for liquid and powdered bleaches or swimming pool chemicals often contain such halogenated hydrocarbons An air supply containing halogenated hydroc...

Page 13: ...nline Eccotemp com products Store Locator Eccotemp com locator 127 7KH 1DWLRQDO XHO DV RGH 1 PDQGDWHV D PDQXDO JDV VKXW R YDOYH 6HH 1 IRU FRPSOHWH LQVWUXFWLRQV RFDO FRGHV RU SOXPELQJ DXWKRULW UHTXLUHP...

Page 14: ...CE 7KH RZ UDWH RI KRW ZDWHU PD YDU ZKHQ PRUH WKDQ WZR IDXFHWV DSSOLDQFHV WXUHV HWF DUH EHLQJ XVHG VLPXOWDQHRXVO NOTICE The pipes MUST be completely drainable If the hot water faucets are located at a...

Page 15: ...YDOYHV VKRXOG EH SHUIRUPHG DW OHDVW RQFH D HDU 7XUQ R WKH HOHFWULFDO SRZHU DQG JDV VKXWR YDOYH LIW DQG UHOHDVH OHYHU RQ WKH UHOLHI YDOYH DQG FKHFN WKH PDQXDO operation of the relief valve You should t...

Page 16: ...OODWLRQ DQG XVH RI WKH FFRWHPS DQG DV 7DQNOHVV DWHU Heaters above 5 000 feet is not recommended Installing the water heater Flue Terminal Location The location of the vent terminal depends on the foll...

Page 17: ...re suitable for use with this water heater DO NOT attempt to disassemble the remote control DO NOT install any remote control outdoors Place remote control s out of children s reach The remote control...

Page 18: ...p com locator Phone 866 356 1992 Email Support eccotemp com Address 315 A Industrial RD Summerville SC 29483 English Installation of Remote Control 5HPRYH WKH IURQW FRYHU RI WKH 5HPRWH RQWURO 6HH LOOX...

Page 19: ...er heater comes with a three 3 pin power supply cord Use only a power outlet with a ground terminal The installation of an electric leakage breaker is recommended GFCI Keep any excess of the power sup...

Page 20: ...PDQXIDFWXUHU V instructions included ZLWK WKH NLW PXVW EH carefully followed Insulation Blankets Hot and Cold Pipe Insulation Installation RU LQFUHDVHG HQHUJ H FLHQF use pipe insulation Please instal...

Page 21: ...UDWH RI JSP Additional water pressure is required for long SLSH UXQV DQG RXWOHW WWLQJ V ZDWHU SUHVVXUH drops To maintain proper performance ensure VX FLHQW ZDWHU VXSSO SUHVVXUH 7KH 5HTXLUHG Water Pre...

Page 22: ...6X FLHQW URRP WR VHUYLFH KHDWHU Combustible materials such as clothing cleaning materials rags etc clear of the heater and vent piping Water heater is properly attached to the wall B Water Supply DWH...

Page 23: ...JECT TO CHANGE WITHOUT NOTICE PLEASE VISIT WWW ECCOTEMP COM SUPPORT FOR MORE INFORMATION Phone 866 356 1992 Email Support eccotemp com Address 315 A Industrial RD Summerville SC 29483 English Support...

Page 24: ...clearances for servicing must be provided The water heater should not be installed in the same room with a gas stove KHQ GHWHUPLQLQJ WKH RRU FOHDUDQFH D FOHDUDQFH RI LQFKHV PXVW EH PDLQWDLQHG EHWZHHQ...

Page 25: ...hting the YDSRU RI DQ DPPDEOH OLTXLGV ZKLFK PD EH LPSURSHUO VWRUHG RU DFFLGHQWDOO VSLOOHG If the water heater is installed in a garage it should be installed so that the direct ignition V VWHP DQG PDL...

Page 26: ...will include the pressure relief valve 127 I WKH ZDWHU KHDWHU LV LQVWDOOHG LQ DQ XQFRQ QHG VSDFH ZLWKLQ D EXLOGLQJ RI FRQYHQWLRQDO IUDPH PDVRQU RU PHWDO FRQVWUXFWLRQ LQ OWUDWLRQ DLU LV QRUPDOO DGHTXDW...

Page 27: ...29483 English Support Eccotemp com help desk Shop Online Eccotemp com products Store Locator Eccotemp com locator Expansion Tank If Needed To Hot Water Faucet S Pressure Relief Valve Drain Valve Disc...

Page 28: ...ain water heater activation GGLWLRQDO ZDWHU SUHVVXUH LV UHTXLUHG IRU ORQJ SLSH UXQV DQG RXWOHW WWLQJ V LI ZDWHU SUHVVXUH GURSV 7R PDLQWDLQ SURSHU SHUIRUPDQFH HQVXUH VX FLHQW ZDWHU VXSSO SUHVVXUH 7KH 5...

Page 29: ...G VHPL ULJLG RU H LEOH JDV DSSOLDQFH connector should be installed in the gas line close to the water heater The National Fuel Gas Code NFGC mandates a PDQXDO JDV VKXW R YDOYH See NFGC for complete in...

Page 30: ...EH LQVWDOOHG DW WKH KRW ZDWHU RXWOHW FRQQHFWLRQ RI WKH ZDWHU KHDWHU DW WKH WLPH RI LQVWDOODWLRQ RFDO FRGHV VKDOO JRYHUQ WKH LQVWDOODWLRQ RI UHOLHI YDOYHV For safe operation of the water heater be sur...

Page 31: ...l runs The maximum recommended unsupported span should be no PRUH WKDQ YH IHHW 6XSSRUW isolation hanging bands should be used DO NOT use wire See diagram below DANGER Failure WR LQVWDOO WKH YHQW adapt...

Page 32: ...diagram below This ensures that any condensate formed during operation of the water heater is evacuated from the water heater SHU IRRW XSZDUG VORSH LV DFFHSWDEOH ZKHQ LW LV QRW SRVVLEOH WR YHQW with a...

Page 33: ...re Locator Eccotemp com locator Installing the 20HI water heater Continued US Installations1 Canadian Installations2 A OHDUDQFH DERYH JUDGH YHUDQGD SRUFK GHFN RU EDOFRQ LQ FP LQ FP B Clearance to wind...

Page 34: ...300 PP DERYH RSHQLQJ LQ FP IRU DSSOLDQFHV 78 N LQ FP IRU appliances 10 000 BTUH N DQG 78 N LQ FP IRU DSSOLDQFHV 78 N K Clearance to a mechanical air supply inlet IW FP DERYH LI ZLWKLQ IW P horizontal...

Page 35: ...ODWLRQ JXLGHOLQHV IRU YHQWLQJ LV SURYLGHG E 1RYD OH ZKR LV VROHO UHVSRQVLEOH IRU YHQWLQJ installation accuracy Z Flex parts are available for purchase by visiting www eccotemp com Z Flex Installation...

Page 36: ...cotemp com locator Phone 866 356 1992 Email Support eccotemp com Address 315 A Industrial RD Summerville SC 29483 English Installing the 20HI water heater Continued 51 1 8VH 8 DSSURYHG DWHJRU YHQW PDW...

Page 37: ...for use with this water heater DO NOT attempt to disassemble the remote control DO NOT install any remote control outdoors Place remote control s out of children s reach The remote control s can be in...

Page 38: ...locator Phone 866 356 1992 Email Support eccotemp com Address 315 A Industrial RD Summerville SC 29483 English Installation of Remote Control 5HPRYH WKH IURQW FRYHU RI WKH 5HPRWH RQWURO 6HH LOOXVWUDW...

Page 39: ...a three 3 pin power supply cord Use only a power outletv with a ground terminal The installation of an electric leakage breaker is recommended GFCI Keep any excess of the power supply cord on the out...

Page 40: ...LW PXVW EH carefully followed Insulation Blankets Hot and Cold Pipe Insulation Installation RU LQFUHDVHG HQHUJ H FLHQF use pipe insulation Please install the insulation according to the illustrations...

Page 41: ...ht pay attention to the direction of the elbow B SIDE INSTALLATION 1 Aim the holes in the water heater onto the expansion screws hang it up and screw the nuts tightly 2 Put the vent pipe through the h...

Page 42: ...6X FLHQW URRP WR VHUYLFH KHDWHU Combustible materials such as clothing cleaning materials rags etc clear of the heater and vent piping Water heater is properly attached to the wall B Water Supply DWH...

Page 43: ...ter WHAT TO DO IF YOU SMELL GAS DO NOT try to light any appliance DO NOT touch any electric switch DO NOT use any phone in your building Immediately call your gas supplier from a neighbor s phone Foll...

Page 44: ...2 minutes About 30 seconds About 10 seconds Less than 5 seconds Less than 3 seconds About 1 1 2 seconds About 1 second 7DEOH FRXUWHV RI 6KULQHUV XUQ QVWLWXWH Operating the Water Heater Turning on the...

Page 45: ...erature is high and set temperature is low the actual WHPSHUDWXUH PLJKW EH KLJKHU WKDQ WKH VHW WHPSHUDWXUH DQG YLFH YHUVD The display will read the set temperature if the ZDWHU KHDWHU LV QRW LQ XVH RU...

Page 46: ...WR WKH 0DLQWHQDQFH VHFWLRQ IRU further information DO NOT operate the water heater if you feel something is wrong with the unit DO NOT allow children to operate or otherwise handle the unit DANGER Be...

Page 47: ...hut Down If the water heater is to remain idle for an extended period of time the power and water to the appliance VKRXOG EH WXUQHG R The water heater and piping should be drained if they might be sub...

Page 48: ...WKH JDV VKXW R YDOYH V ORVH WKH ZDWHU VKXW R YDOYH 7XUQ WKH RQ R VZLWFK WR WKH 2 SRVLWLRQ DQG GLVFRQQHFW EUHDNHU DW OHDVW VHFRQGV DIWHU VWHS 5 Open drain valve 6 Open all hot water faucets Before pro...

Page 49: ...WKH UHPRWH FRQWURO ORVH WKH JDV VKXW R YDOYH V ORVH WKH ZDWHU VKXW R YDOYH 7XUQ WKH RQ R VZLWFK WR WKH 2 SRVLWLRQ DQG GLVFRQQHFW EUHDNHU DW OHDVW VHFRQGV DIWHU VWHS 5 Open drain valve 6 Open all hot w...

Page 50: ...HFN VKXWR YDOYH DQG RSHQ IXOO Hot water faucet is not fully opened Open hot water faucet completely 7KH PDLQ EXUQHU JRHV R ZKHQ LQFRPLQJ water volume is inadequate Water piping is frozen Allow piping...

Page 51: ...KXW R YDOYH DQG open fully Increase temperature setting E7 solenoid valve open circuit of the valve short circuit of the valve none of the above connect the valve replace the valve replace the compute...

Page 52: ...0H Replacement Parts 7 SLFDO QVWDOODWLRQ 6RPH WHPV 0D 1RW SSO 127 7KH 1DWLRQDO XHO DV RGH 1 PDQGDWHV D PDQXDO JDV VKXW R YDOYH 6HH 1 IRU FRPSOHWH LQVWUXFWLRQV RFDO FRGHV RU SOXPELQJ DXWKRULW UHTXLUHPH...

Page 53: ...urchased All parts orders should include The model and serial number of the water heater from the rating plate Specify type of gas natural or LP as marked on the rating plate Part description as noted...

Page 54: ...1 through 5 of defective parts other than the heat exchanger Labor not included 2 Limited additional Ten Year replacement years 1 through 10 on the heat exchanger when the Product is used in a single...

Page 55: ...ystems at its sole and absolute discretion will settle the warrant claim of such defect malfunction or failure to conform to this Warranty In order to make a claim under this Warranty The Owner must n...

Page 56: ......

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