VP-1100-2
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-10.1 User Manual
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8 Limited Warranty Policy
The EC-TS-1100 Touch Screen Monitor features a one-year-limited warranty from the date of purchase.
If product is determined to be defective, we will repair or replace the product with refurbished or
remanufactured parts or components during the warranty period.
This warranty is valid only for the first consumer purchaser.
This warranty does not cover cosmetic damage or damage due to acts of god, accident, misuse, abuse,
negligence, commercial use or modifications of, or to any part of the product.
This warranty does not cover damage due to improper operation or maintenance, connection of
improper voltage supply, or attempted repair by anyone other than a facility authorized by us to service
the product.
This warranty does not cover irregular pixel performance on the screen, and damages result due to
delivery or improper shipping. This warranty does not cover product sold AS IS or WITH ALL FAULTS,
and failure to follow instructions supplied with the product.
This warranty is invalid if the factory-applied serial number has been altered or removed for the product
and broken security seal.
The customer must have model number, serial number, and original proof of purchase in the form of
a bill of sales or receipt invoice, which is evidence that the unit is within the warranty period, must be
presented to obtain warranty service. Our helpful technical support and customer service staff will
attempt to correct any minor issues that might be causing the product failure. If the technical service
or customer representative is unable to fix the issue by phone, a return material authorization (RMA)
number will be issued. Along with the proof of purchase and the RMA number, the customer can ship
the defective unit back to us. Once the defective unit is received and tested, we will ship a
replacement unit back to customer. It is the responsibility of the customer to properly package the
terminal with plugs, power supply, etc.
We shall not be liable for the loss of the use of the product, inconvenience, loss or any other damages,
direct or consequential, arising out of the use of, inability to use, or any claim against the customer by
any other party. Some regions do not allow exclusion of incidental or consequential damages, so the
above limitations and exclusions may not apply to you.
