EATON reserves the right to charge for the testing of non-defective units under
warranty. Testing and repair of product that is not under warranty will result in a customer (user)
charge.
5.4 Shipping and Packaging Information
Should you need to ship the unit back to EATON, please follow these instructions:
1. Package the unit carefully. It is recommended that you use the original container if
available. Units should be wrapped in a "bubble-wrap" plastic sheet or bag for
shipping protection. (You may retain all connectors and this Installation Guide.)
CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material. This
material may cause electro-static shock damage to the unit.
2. Clearly mark the Return Material Authorization (RMA) number on the
outside of the shipping container.
3. EATON is not responsible for your return shipping charges.
Appendix A: WARRANTY INFORMATION
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This product, offered by Eaton Corporation, is warranted against defects in material and
workmanship for a period of three years from date of shipment, under normal use and
service. During the warranty period, Eaton Corporation will repair or replace products
which prove to be defective.
For warranty service or repair, this product must be returned to Eaton Corporation. Buyer
shall prepay shipping charges to Eaton Corporation and Eaton Corporation shall pay
shipping charges to return the product to Buyer. However, Buyer shall pay all shipping
charges, duties and taxes for products returned to Eaton Corporation from another country.
Limitation of Warranty
The foregoing warranty shall not apply to defects resulting from improper or inadequate
maintenance by Buyer, Buyer-supplied software or interfacing, unauthorized modification
or misuse, operation outside of the environmental specifications for the product, or
improper site preparation or maintenance.
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NO OTHER WARRANTY IS EXPRESSED OR IMPLIED. EATON CORPORATION
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Warranty Replacement
If you believe your equipment is in need of service, call Eaton Corporation and ask for a
customer service representative. It is important to contact us first as many problems may
be resolved with a phone call. Please have the serial number of the unit and the nature of
the problem available before you call. If it is determined that your equipment will require
service, we will issue an RMA number. You will be asked for contact information,
including your name, address, phone number, and E-mail address.
Ship the unit prepaid in the original container or a container of sufficient strength and
protection to Eaton Corporation. Eaton Corporation will not be responsible for damage
incurred during shipping to us. Be sure the RMA number is clearly identified on the
shipping container. After the equipment has been received, we will evaluate the unit. If it is
found to be defective under warranty, we will replace the unit. If the unit is not defective,
it will be returned to you.
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