customerservice
@biddefordblankets.com
ITEM: 6411
AFTER SALES SUPPORT
USA
800 789 6441
b. When prongs in the connector do not make good contact with the
receptacle on the cord side, or the product is not connected to the
receptacle on the cord side, the display will read “E”. In this case, please
turn the controller off and unplug the product from the wall. Then make
sure that the product and controller connectors are firmly secured. After
that, turn the blanket ON again.
c. If the “E” returns for a second time, disconnect the product and contact
the Customer Service support listed under section 8 of this manual.
We just washed our Queen or King product, and we’re not sure which controller
goes to which side of the bedding. Does it make a difference?
No it does not. Each controller is engineered to be able to control either side
of your automatic warming product of the same size. However, make sure
you place the product in the correct position when you place it back on the
bed and follow all safety procedures in setting it up. Then connect each
controller and adjust it to your desired setting.
Other Useful Information 8
Warranty & Support
This warming product is warranted for five years against defects in materials or
workmanship. This warranty covers the electronic controller, the cords, and the
blanket itself. This warranty does not cover abuse, accident, or damage resulting from
failure to follow instructions, or modifications to the unit not carried out by the
manufacturer. Defective products must be returned to the company name and address
below. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Before sending your product in for warranty service, please contact our customer
service department below to obtain a Return
Authorization number to ensure expedited processing.
Biddeford Blankets
Attention: Customer Service
300-302 Terrace Drive
Mundelein, IL 60060
Telephone: 800-789-6441
9
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