PUMP WARRANTY TIME LINE
Cat Pumps
Direct Drive Pumps
2 Years
Car Wash Pumps (Including all models used in Car Wash or Portable Fresh Water Pressure Cleaning applications
5 Years
All other pumps not listed above
1 Year
Giant Pumps
Pressure Washer and Self- Serve Car Wash Applications
5 Years
All other Giant Pumps, Industrial and Consumer Pumps
1 Year
Lifetime on Manifolds due to Manufacture defects
AR Pumps
Plunger Pumps
5 Years
Axial Pumps
1 Year
AR Accessories
90 Days
General Pumps
Manifolds
5 Years
Pressure Washer Pumps
5 Years
EK Pumps
Manifolds
5 Years
Pumps
1 Year
Accessories
90 Days
Manufacturer does not cover wet end of Pump Seals, Valves, and Plungers.
WARRANTY REPAIRS
Warranty claims must first contact Easy-Kleen’s Service Department to be issued a preauthorized repair number (PARN). You will need a copy of
your invoice and the equipment serial number.
If new parts are needed, they will be invoiced to you as normal. Defective parts are to be sent to us PREPAID for warranty consideration. If a
part is found to be defective, a credit will be issued to cover the costs of parts. All work is be performed at the manufacturers’ place of business
when returned PREPAID. This warranty will not cover labor if warranty work is conducted at the customer’s place of business. Road service will
be charged at the normal rate in these situations.
WARRANTY DOES NOT COVER:
•
When warranty part is warrantied the warranty time frame does not re-start.
•
Warranty freight cost will be covered by Easy-Kleen for the first 30 days of sale of the machine due
to manufacture defect or workmanship.
•
Neglect of the periodic maintenance as specified in the owner’s manual.
•
Improper repair or maintenance.
•
Operating methods other than those indicated in the owner‘s manual.
•
The use of non-genuine Easy-Kleen parts or accessories other than those approved by Easy-Kleen
•
Exposure of chemical agents, such as: Sea Water, Sea Breeze, Salt, or other environmental phenomenon.
•
Collision, fuel contamination or deterioration, neglect, unauthorized alteration or misuse.
•
Warranty does not cover travel or time if a service call is needed.
•
Warranty does not apply when pump or accessory is altered or used in excess of recommended
speeds, pressure, temperatures, or handling fluids not suitable for pump or accessory material.
•
Construction warranty does not apply to normal wear.
•
Warranty does not apply to normal wear (such as but limited to seals, packing valves, plungers and
sealing O-Rings), freight damage, freezing damage or damage caused by parts or accessories not
supplied by Easy-Kleen.
•
After 30 days freight will become chargeable.
•
Warranty covers In-House Labour and Parts if manufacture defect is repaired at an Easy-Kleen approved Service Center.
WARRANTY DOES NOT COVER DEFECTS CAUSED BY:
•
Improper or negligent operation or installation, accident, abuse, misuse, neglect, unauthorized modifications, including, but not
limited to, the failure of the customer to comply with recommended product maintenance schedules.
•
Improper repairs
•
Neglected maintenance/incorrect operation (specified in the Owner/Operator’s Manual
•
Unapproved devices or attachments
•
Water sediments, rust corrosion, thermal expansion, scale deposits or a contaminated water supply or use of chemicals not approved
or recommended by Easy-Kleen Pressure Systems Ltd.
•
Improper voltage, sudden voltage spikes or power transients in the electrical supply
•
Usage which is contrary to the intended purpose of the equipment
•
Natural calamities or disasters including, but not limited to, floods, fires, wind, freezing*, earthquakes, tornados, hurricanes and
lightning strikes
*Includes damage done to components that come in contact with water as a result of freezing in a non-winterized machine.
1-800-315-5533
