All water softeners work on the same basic principal. Hard water flows through a bed of resin and the
calcium and magnesium, the minerals that are responsible for hard water, are removed.
This does
NOT affect the ph value of your water supply.
Salt/Brine Tank
This particular softener’s cabinet is also the brine tank. You lift the lid and add the tablet salt to the
main cavity. When filling with salt make sure you don’t overfill it. The tank is fitted with an external
overflow - never fill above this level. You will need to check the salt level on a regular basis and top up
when required. You will find that you develop a routine and automatically top up after a set period of
time, either weekly or monthly. All households are different. If you notice the tank is completely empty
of salt, just perform a manual regeneration a few hours after refilling (see page 11 for instruction on
how to carry out a manual regeneration).
Regeneration Process
The resin in your softener needs a regular clean. This is the regeneration process. The resin is literally
washed with a brine solution .You can think of it like a washing machine cycle in that it will perform
several different processes to clean the softener. Water is drawn from the brine tank and flushed
through the system. At the end of the cycle, water is put back into the brine tank in order for the salt to
dissolve ready for the next time the machine needs to regenerate. The level of water in the tank will
depend on the type, size and water pressure feeding the softener. Dependent on the amount of salt in
the softener you may not even see the water level. Once the regeneration is complete the resin will be
able to supply soft water to your property.
How quickly will my softener start to work?
Your softener will produce soft water as soon as water passes through it. However, the size of your
property, water usage and the type of water system you have will determine how quickly you will notice
results. For example, if one person lives in a very large property with water fed from a storage tank
system (gravity feed) they may not see the benefit for several months until all the hard water that was
present in the storage tanks has been replaced with soft water. A large family in a smaller property with
a direct feed system will notice the results much quicker.
What happens in my softener?
Your softener doesn't show any visible signs or make any noise during the water softening process.
Water will only enter or leave the brine tank during regeneration. Salt is NOT used in the water
softening process - only during regeneration. The only time you will see or hear your softener working
is during the regeneration process.
Help?
If you require any additional information regarding your particular water softener, please contact our
technical support team via email. They can be reached at
What to expect from your water softener?
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