Warranty Information
page 3
P R O
www.earthquakesound.com
XJ-1000 FR
Product Registration
This XJ-1000FR Power Amp can be registered by returning the Product Registration card
attached to this manual. Please also retain the sales receipt which represents proof of
purchase and helps expedite warranty issues.
Five (5) years limited warranty:
(D) Warranty Limitations:
Earthquake warrants the original purchaser that all Factory
Warranty does not cover products that have been modified or
Sealed New Audio Products to be free from defects in material
abused, including but not limited to the following:
!
and workmanship under normal and proper use for a period of five
Damages to cabinet/casing finish due to misuse, abuse or
(5) years from the date of purchase (as shown on the original sales
improper use of cleaning materials/methods.
!
receipt with serial number affixed/written on it). The five (5) year
Fading and or deterioration of speaker components & finish
warranty period is valid only if an authorized Earthquake dealer
due to improper exposure to elements.
properly installs the product and the warranty registration card is
!
Bent amplifier casing, damaged finish on the casing due to
properly filled out and sent to Earthquake Sound Corporation. If a
abuse, misuse or improper use of cleaning material.
non-authorized party installs the product, a ninety (90) day
!
Burnt tracers on PCB.
warranty period will be applied.
!
Product/part damaged due to poor packaging or abusive
shipping conditions.
!
Subsequent damage to other products.
(A) Five (5) years limited warranty plan coverage guidelines:
warranty claim will not be valid if the warranty registration
!
First year: Earthquake pays for labor, parts, and ground
card is not properly filled & returned to Earthquake with a
freight (only in US mainland, not including Alaska and
A
copy of the sales invoice. Warranty card is located on the
Hawaii) (shipping to us is not covered).
last page of this manual.
!
Second, third, fourth & fifth year: Earthquake pays labor
only. Customer must pay for parts and freight both ways.
(E) Service Request:
To receive product service, contact Earthquake service
(B) Caution:
department at (510) 732-1000 and request an RMA number
(Return Material Authorization). Items shipped without a valid
Your Earthquake amplifier is an integral part of a complete system
RMA number will be refused. Make sure you provide us with your
with multiple components. There is a chance that the problem you
complete/correct shipping address, a valid phone number, and a
are experiencing is originating from another component. We urge
brief description of the problem you are experiencing with the
to contact us (1-800-576-7944) before sending the unit for service;
product. In most cases, our technicians might be able to resolve
our technicians might be able to resolve the problem over the
the problem over the phone; thus, eliminating the need to ship the
phone; thus, eliminating the need to ship the product.
product.
Products (sent for repair) that are tested by Earthquake
technicians and deemed to have no problem(s) will not be covered
(F) Shipping Instructions:
by the five (5) year limited warranty. Customer will be charged a
minimum of one (1) hour of labor (at the ongoing rates) plus
Product(s) must be packaged in its original protective box(es) to
shipping charges back to customer - regardless of the product
minimize transport damage. Shipper claims regarding items
date of purchase.
damaged in transit must be presented to carrier. Earthquake
Sound Corporation reserves the right to refuse improperly packed
Each product sent for repair must be packaged in its original
product. Original sales receipt must accompany product returned
packaging. Otherwise, there will be repackaging charge in
for service. We encourage you to include with the package a
addition to labor, parts and shipping charges.
written description of the problem. Ship product to: Earthquake
Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph
(510) 732-1000. You are responsible for the cost of shipping the
product to Earthquake Sound Corporation.
(C) Earthquake will repair or replace - at our option - all
defective products/parts subject to the following provisions:
(G) Disputes Resolution:
!
Defective products/parts have not been altered or repaired
by other than an Earthquake factory-approved technician.
All disputes - between clients and Earthquake Sound Corporation
!
Products/parts are not subjected to negligence, misuse,
- resulting from the five (5) years limited warranty policy must be
improper use or accident, damaged by improper line
resolved according to the laws & regulations of the county of
voltage, used with incompatible products or have its serial
Alameda -California.
number or any part of it altered, defaced or removed, or
have been used in any way that is contrary to Earthquake's
written instructions.
