5 Year Warranty Information
arthquake warrants the original purchaser that all Factory Sealed New Audio Products to be free from defects in material
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and workmanship under normal and proper use for a period of five (5) years from the date of purchase (as shown on the
original sales receipt with serial number affixed/written on it).
The five (5) year warranty period is valid only if an authorized Earthquake dealer properly installs the product and the warranty
registration card is properly filled out and sent to Earthquake Sound Corporation. If a non-authorized party installs the product, a
ninety (90) day warranty period will be applied.
(A) Five (5) years limited warranty plan coverage guidelines:
First year:
Earthquake pays for labor, parts, and ground freight (only in US mainland, not including Alaska and Hawaii.
Shipping to us is not covered).
Second, third, fourth & fifth year:
Earthquake pays labor only. Customer must pay for parts and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem(s) will not be covered by
the five (5) year limited warranty. Customer will be charged a minimum of one (1) hour of labor (at the ongoing rates) plus
shipping charges back to customer.
(C ) Earthquake will repair or replace at our option all defective products/parts subject to the following provisions:
Defective products/parts have not been altered or repaired by other than an Earthquake factory-approved technicians.
Products/parts are not subjected to negligence, misuse, improper use or accident, damaged by improper line voltage, used
with incompatible products or have its serial number or any part of it altered, defaced or removed, or have been used in any
way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused, including but not limited to the following:
Damages to speaker cabinet and cabinet finish due to misuse, abuse or improper use of cleaning materials/methods.
Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap, burnt speaker voice coil.
Fading and/or deterioration of speaker components & finish due to improper exposure to elements.
Bent amplifier casing, damaged finish on the casing due to abuse, misuse or improper use of cleaning material.
Burnt tracers on PCB.
Product/part damaged due to poor packaging or abusive shipping conditions.
Subsequent damage to other products.
warranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy of
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the sales receipt.
(E) Service Request:
To receive product service, contact Earthquake Service Department at (510) 732-1000 and request an RMA number (Return
Material Authorization). Items shipped without a valid RMA number will be refused. Make sure you provide us with your
complete/correct shipping address, a valid phone number, and a brief description of the problem you are experiencing with
the product. In most cases, our technicians might be able to resolve the problem over the phone, thus eliminating the need to
ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage and prevent repackaging cost
(at the ongoing rates). Shipper claims regarding items damaged in transit must be presented to carrier. Earthquake Sound
Corporation reserves the right to refuse improperly packed product. Original bill of sale must accompany product returned to
service. We encourage you to include with the package a written description of the problem. Ship product to:
Earthquake Sound Corp.
2727 McCone Avenue, Hayward, CA 94545.
Tel: (510) 732-1000.
You are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes between clients and Earthquake Sound Corporation resulting from the five (5) year limited warranty policy must
be resolved according to the laws & registration of the county of Alameda California.
PRODUCT REGISTRATION
This Earthquake product can be registered by returning the Product Registration card attached to this manual. Please also retain
sales receipt, which represents proof of purchase.
18 Supernova MKVI & MKVII Manual
Earthquake Sound Corp. | (800) 576-7944 | www.earthquakesound.com