Five (5) Year Limited Warranty Guidelines
www.earthquakesound.com
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Product/part damaged due to poor packaging or abusive shipping
conditions.
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not
properly filled & returned to Earthquake with a copy of the sales receipt.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s service
department at (510) 732-1000 and request an RMA number (Return
Material Authorization), item(s) shipped without a valid RMA number will be
refused. Make sure you provide us with your complete and correct shipping
address, a valid phone number, and a brief description of the problem you
are experiencing with the product. In most cases, our technicians might be
able to resolve the problem over the phone, thus eliminating the need to ship
the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage. Shipper claims regarding item(s) damaged in transit must
be presented to the carrier. Earthquake Sound Corporation reserves the
right to refuse improperly packed product(s). A copy of the original sales
receipt must accompany product(s) returned for service. We encourage you
to include a written description of the problem inside the package. Ship
product to:
Earthquake Sound Corp.
2727 Mc Cone Avenue
Hayward, CA 94545
You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting
from the five (5) years limited warranty policy must be resolved according to
the laws & regulations of the county of Alameda, California.
For Technical Support
E-Mail:
US Toll Free:
1-800-576-7944 (between 9 AM - 5 PM Pacific)
