Earthquake warrants the original purchaser that the speaker (product) is
free from defects in material and workmanship, under normal and proper
use, for a period of
one (1) year from the date of purchase
(as shown on
the original sales receipt).
The one (1) year warranty period is valid
only if the product is purchased
from an authorized dealer/reseller
and the warranty registration card is
properly filled out and sent to Earthquake Sound Corporation.
(A) One (1) year limited warranty guidelines:
Earthquake pays for labor, parts and ground freight (only in US
mainland) back to customer.
(B) Warning:
?
Products (sent in for repair) that are tested by Earthquake
technicians and deemed to have no problem will not be covered by
the limited warranty. Customer will be charged a minimum of one (1)
hour of labor (at ongoing rate) plus shipping charges back to
customer.
?
Each product sent in for repair must be packaged in its original
packaging. Otherwise,
repackaging charges will apply in
addition to the labor, parts and shipping charges.
(C) Earthquake agrees to repair or replace - at our discretion - all such
defective products/parts subject to the following provisions:
?
Defective products/parts have not been altered or repaired by
anyone other than an Earthquake factory approved technician.
?
Products/parts are not subjected to negligence, misuse, accident or
damage by improper line voltage.
?
Products/parts were used with incompatible products.
?
The serial number or any part of the product altered, defaced or
removed.
?
Products/parts have been used in any way that is contrary to
Earthquake’s written instructions.
(D) Warranty limitations:
Earthquake warranty does not cover products that have been modified
or abused, including but not limited to the following:
?
Damages to speaker cabinet and/or cabinet finish due to misuse,
abuse or use of improper cleaning materials/methods.
?
Bent speaker frame, broken speaker connectors, holes in speaker
cone, surround & dust cap, burnt speaker voice coil.
?
Fading, deterioration of speaker components & finish due to
improper exposure to elements.
One (1) Year Limited Warranty Guidelines
?
Bent amplifier casing, damaged finish on the casing due to abuse,
misuse or improper use of cleaning material.
?
Burnt tracers on PCB. Product/part damaged due to poor packaging
or abusive shipping conditions.
?
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not
properly filled and returned to Earthquake with a copy of the sales
receipt.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound service
department at (510) 732-1000 and request an RMA (Return
Merchandise Authorization) number. Items shipped without a valid
RMA number will be refused. Make sure you provided us with your
complete/correct shipping address, a valid phone number and a brief
description of the problem you are experiencing with the product. In
most cases, our technician maybe able to resolve the problem over the
phone; thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to
minimize transport damage and avoid repackaging charges. Shipper
claims regarding items damaged in transit must be presented to carrier.
Earthquake Sound Corporation reserves the right to refuse products
that are improperly packaged. A copy of the original sales receipt must
accompany product returned for service. We encourage you to include
a written description of the problem inside the package. Ship product to:
Earthquake Sound Corporation
Attn: RMA Department - RMA# ______
2727 McCone Avenue
Hayward, CA 94545
Tel: (510) 732-1000
You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes - between customer and Earthquake Sound Corporation -
resulting from the one (1) year limited warranty policy must be resolved
in accordance to the laws and regulations of the county of Alameda,
California.
14
Earthquake Sound Corp. | (510) 732-1000 | www.earthquakesound.com
15
Specifications are subject to change without notice
